Customer Experience Team – Go Skydive (Summer Season: April–September)
Zero hours contract | Elevated seasonal pay | Headcorn
At Go Skydive, we don’t just take people jumping — we take them on one of the most unforgettable experiences of their lives. Every day, we welcome people who are excited, terrified, celebrating, overcoming, or simply chasing something extraordinary. Our Customer Experience Team is the heartbeat of that journey. If you’re someone who thrives in fast paced environments, loves people, and brings warmth, energy, and genuine care to every interaction, this is where you belong.
Our Vision
Life is filled with countless experiences, but only a few leave a lasting impression. At Go Skydive, our vision is to provide an exceptional life experience to every customer. Together we share a dream, fuel inspiration through challenge, and bring true adventure to life.
Our Values
- Leading the industry in safety
- Delivering exceptional customer experience
- Putting trust in our team
- Pride in purpose, passion and performance
- Team development through strong leadership
These aren’t just words on a page — they shape every decision, every interaction, and every moment of the customer journey.
The Role: Customer Experience Team (CET)
Our CET members are multi-skilled and experience hosts who specialise in different parts of the customer journey from the first hello to the much needed high-five after landing. You’ll become an expert in one area to start with, and as you learn more roles, your pay increases accordingly**
You might find your strengths in:
- Meet & Greet – Our customers only get one first impression – and our Meet and Greet team are there ready to deliver a warm welcome to everyone who arrives
- Check-In – Ensuring our customers are given guidance through the check in procedure which includes legal documentation and safety admin.
- Induction Hosting – Delivering high energy briefings, with confident upselling of our packages to ensure customers can make the most of their jump experience
- Pre-Induction Sales – Helping customers build their perfect, individual experience
- Kit-Up – Safely getting customers into safety harnesses (intense training and sign off process for this)
- Media – Building the perfect memories for our customers from the video content recorded by our talented camera flyers
- PLA Crew – As part of the ground crew, catching the tandems as they land and safely bucketing the parachutes ready for re-packing
- Refuelling Operations – Aircraft refuelling – an intense but very rewarding role that is the heartbeat of keeping our operation running efficiently. (Intense training and sign off process).
Each role is different, but they all share one purpose: to create a seamless, safe, and unforgettable experience, the Go Skydive way.
Who We’re Looking For
This job is for you if you are:
- Naturally warm, upbeat, and people focused
- Calm under pressure and able to hold emotional space for nervous customers
- Hard-working, reliable, and energised by busy days
- Flexible and happy to jump between tasks when needed
- A confident communicator with a positive outlook
- Someone who genuinely cares about creating meaningful moments
- Able to handle customer complaints with empathy, professionalism, and confidence — even when the day is moving fast. You listen first, stay calm, and work with the team to find solutions that protect both the customer experience and operational flow.
- This is a ground role, so no sky diving experience is needed.
This job is not for you if you prefer quiet days, predictable routines, and/or staying behind a desk. Our days are full, fast, and fuelled by adrenaline — and that’s exactly what makes them incredible.
What You’ll Get
- Elevated seasonal pay (rate confirmed at offer stage)
- A role that grows with you — the more you learn, the more you earn
- Full training for each specialist area
- A workplace like no other: outdoors, energetic, and full of purpose
- The chance to be part of someone’s once in a lifetime moment
Contract Details
- Zero hours contract (perfect for students, seasonal workers, or those wanting flexibility)
- Seasonal role: April–September
- Weekend and peak season availability essential – Operational days are Friday-Monday in peak season
Job Types: Part-time, Zero hours contract
Ability to commute/relocate:
- Ashford TN27 9HX: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
