Here at Mysoft, we're on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary propriety X3CloudDocs solution. We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!
We're looking for a dedicated Support Consultant to join our team to support our customers using Sage X3, Sage Intacct and Mysoft proprietary solutions, with a particular focus on finance related processes and modules. You'll play a key role in helping customers improve financial processes, overcome system challenges and get maximum value from their business systems.
Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from you!
You could be an experienced Finance ERP Support Consultant or you could have a finance background with strong technical aptitude and are looking to transition your career into the world of software support. This role offers the chance to build specialist expertise, with innovative technology and develop your career within a collaborative and supportive team.
What you'll be doing…
- Managing customer support incidents from initial investigation through to resolution, ensuring regular communication and high levels of customer service.
- Investigating and resolving functional issues across Sage X3, Sage Intacct and Mysoft proprietary solutions, with a focus on finance processes and modules.
- Providing expert guidance and troubleshooting support for finance functions including general ledger, accounts payable, accounts receivable, fixed assets and financial reporting.
- Analysing issues to identify root causes, prioritise effectively and escalate where additional technical or commercial support is required.
- Collaborating with Consultancy, Development and Technical teams to deliver effective customer solutions and continuous service improvements.
- Maintaining accurate support documentation, contribute to knowledge sharing and build strong customer relationships through professional, responsive communication.
What we're looking for…
- Strong understanding of finance operations, accounting principles and core finance workflows including general ledger, accounts payable, accounts receivable and reporting.
- Proven experience supporting ERP software and finance-related business processes within a commercial, customer-focused environment is highly advantageous
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Excellent analytical, troubleshooting and problem-solving skills, with the ability to investigate and resolve software support issues effectively.
- Strong communication and stakeholder management skills, with the ability to explain technical concepts clearly to non-technical users.
- Highly organised, with the ability to prioritise and manage multiple issues in a fast-paced environment, alongside strong Microsoft Office and Excel skills.
- Desirable: experience with Sage X3, Sage Intacct, SQL or database tools, and experience within manufacturing, distribution or supply chain sectors.
We'd love to hear from you if you have:
- Excellent customer service and communication skills, with the ability to build strong relationships and support customers confidently under pressure.
- A methodical and analytical approach to problem-solving, with strong attention to detail and accuracy.
- The ability to communicate clearly with both technical and non-technical users across phone, email and remote support channels.
- Strong organisational and time management skills, with the ability to prioritise and manage multiple issues in a fast-paced environment.
- A proactive, positive approach to learning, with the ability to work independently while collaborating effectively within a team.
- A professional, customer-focused mindset with a strong sense of ownership, accountability and adaptability.
Working for Mysoft
At Mysoft, you'll have the opportunity to get your hands-on cutting-edge technology and innovative products that make a real impact. You'll be part of a professional, talented team where collaboration and fresh ideas are valued, along with the autonomy to shape how you work with plenty of encouragement for professional growth.
On offer is a competitive salary, unlimited commission, 25 days' holiday, Healthcare Cash Plan, Employee Assistance Programme, Volunteering Leave, paid sick leave, and the flexibility to work on a hybrid basis. We're set in leafy Church Crookham (GU52 0RJ), with free car parking available.
While our preference is for someone who can work from the office three days a week, we would consider a fully remote arrangement for the right candidate
Applicants must possess the required work permit, visa, or immigration document to work in the UK on an unrestricted basis.
