Head of it Work, Jobs in Bordon, Ham (with Salaries)

Head of IT Service Management
SNG (Sovereign Network Group) —Basingstoke
- £80,000 - £98,000 a year
- Full-time
- IT
- Communication skills
6d
Head of IT
Propel Together —Wokingham
- £85,000 - £100,000 a year
- Azure
- ERP systems
- AWS
Head of Systems
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Agile
- Free parking
- Employee assistance programme
Head of Operations
National Garden Scheme —East Clandon
- £45,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
4d
Head of Sites and Facilities
BAE Systems —Frimley
- £83,000 a year
- Project management
13d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
2d
Head of Systems Delivery
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Military
- Engineering
- Travel
- Free parking
- Employee assistance programme
Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
4h
Head of Insight and Innovation
Police Care UK —Woking
- £62,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Head of Sales - IT MSP Services
Global 4 Communications Limited —Horsham
- £75,000 - £200,000 a year
- Full-time
- Hybrid work
- Sales
- Mentoring
- IT
- Referral programme
Quick apply
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
1d
Head of Transformation
Phyllis Tuckwell Hospice —Farnham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Hospice
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
External Stakeholder Director
BAE Systems —Frimley
- £120,000 a year
1h
Head of Property and Workplace Services
Guide Dogs for the Blind Association —Reading
- £75,000 - £90,000 a year
- Call to connect
- Hybrid work
- Project management
- Travel
- Leadership
- Annual leave
- Employee discount
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Trainee Property Manager
LRG —Reading
- Up to £28,800 a month
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
PMO Officer
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
17h
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
BMW Handover Operative
BCA Logistics —Farnborough
- £14.11 an hour
- Monday to Friday
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Head of MCX Solutions
Samsung Electronics —Reading
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Leadership
- Employee discount
- Gym membership
8d

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Head of IT Service Management

SNG (Sovereign Network Group) -
Basingstoke

Apply Now

Job details

Full-time
£80,000 - £98,000 a year
6 days ago

Benefits

Private dental insurance
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time

Qualifications

ITIL Certification
ITIL
IT support
IT
Problem management
Communication skills

Full job description

Salary:

£80,000.00 - £98,000.00 Per year ‌

We've got a fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work / life balance.

It’s an exciting time to join SNG as we continue to develop our IT service provision. We’ll be implementing a new Enterprise Service Platform in the Summer which will be used for managing IT Service tickets and ITIL-aligned processes. You’ll be driving the adoption of the platform across the IT service teams and helping to identify and prioritise opportunities for automation and self-service as we move forward to improve the IT support experience for all SNG colleagues.

The Role

As Head of IT Service Management , you’ll be responsible for driving delivery of SNG’s IT service strategy and leading the IT service management function within CIO, enabling organisational resilience from a technology perspective and making SNG a great place to work for its colleagues.

Main responsibilities include:

As a key member of the CIO Leadership team, supporting the realisation of the CIO vision and strategic direction including contributing to the implementation of the CIO strategy in support of delivering SNG’s corporate plan objectives
Leading the IT Service Management team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvement
Leading and overseeing the maturity of ITIL practices, including incident management, service requests, configuration and capacity management, asset management, change and problem management, IT service knowledge management and service acceptance
Accountability for end-to-end IT service performance and colleague experience, driving operational simplification, continuous service improvement and cost effectiveness initiatives
Driving development of CIO’s IT service portfolio and catalogue, ensuring it is maintained to reflect the ongoing evolution of the services provided
Acting a major incident manager (when required), in accordance with the major incident management process, and supporting security and disaster recovery testing, as well as auditing and risk assessments, as required

What we need from you

You should have demonstrable experience in a similar senior role within IT Service Management, ideally from within a similar sized organisation. Any experience working in the housing sector is desirable but not essential. You’ll also need:

A professional Qualification in IT Service Management, such as ITIL v3 Expert and/or ITIL v4 Managing Professional/Strategic Leader, IT Service Desk Management (SDI)
Demonstrable experience of IT Service Strategy design and implementation
Strong experience leading IT Service Desks with multi-tiered teams
Experience of leading ITIL adoption and maturity across IT Service Management and wider IT teams
Experience of driving a customer-service focused team culture
Strong communication skills with the ability to build effective relationships with internal and external stakeholders
Knowledge and experience of 3rd party IT Supplier Management is desirable

Job Description

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Apply Now

Refine Your Search

head of it jobs in bordon, ham

Head of IT Service Management

Head of IT

Head of Systems

Head of Operations

Head of Sites and Facilities

Head of Projects - Reading, UK

Head of Systems Delivery

Head of Contact Operations

Head of Insight and Innovation

Head of Sales - IT MSP Services

Head of Service for Adult Community Health Services

Head of Transformation

External Stakeholder Director

Head of Property and Workplace Services

Service Desk Coordinator - Maternity Cover

Trainee Property Manager

PMO Officer

Head of Operations

BMW Handover Operative

Head of MCX Solutions

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