of engineering Work, Jobs in bordon, ham (with Salaries)

Customer Services Manager
Barco —Bracknell
- Management
- Engineering
- English
3d
Aeronautical Engineering Apprentice
Vista Global —Farnborough
- Microsoft Office
- Communication skills
- Time management
Satellite Communications Engineer
Babcock International —Bordon
- Full-time
- Microsoft Word
- Microsoft Access
- Management
- Annual leave
Senior Network Engineer
Babcock International —Bordon
- Full-time
- Engineering
- No degree
- Travel
- Annual leave
- Employee assistance programme
Engineering Technician
Havant & South Downs College —Denmead
- £8,940.22 a month
- Part-time
1d
Attitude and Orbit Control System Engineer
BAE Systems —Alton
- Hybrid work
10h
Aircraft Maintenance Engineering Industry Coach / Assessor
Farnborough College of Technology —Aldershot
- Part-time
- Free parking
- Employee assistance programme
Product Engineer
Rocksteady Music School —Liphook
- £50,000 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Software development
- In-person
- Free parking
- Employee discount
Quick apply
9d
Product Assurance Engineer
BAE Systems —Alton
- Hybrid work
- Work from home
2d
Apprentice Engineer
Greenshields JCB —Farnham
- School
Junior Design Engineer
Piran Machining LTD —Chichester
- From £27,000 a year
- Full-time
- CAD
- Engineering
- Bachelor's degree
Quick apply
Graduate Engineer Trainee (GET)
CT Automotive —Portsmouth
- Full-time
- AutoCAD
- Microsoft Excel
- Schematics
Quick apply
Thermal Engineer
BAE Systems —Alton
- Hybrid work
2d
Lead SCIDA Engineer
Babcock International —Bordon
- Full-time
- Hybrid work
- Travel
- Annual leave
1d
R&D Engineering, Engineer
Synopsys —Horsham
- In-person
Director of Engineering, Aerospace
Pall —Portsmouth
- Full-time
- Doctoral degree
- Engineering
- Master's degree
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
8d
Junior / Graduate Engineer – Multiple Disciplines
Scitech Engineering Ltd —Godalming
- Full-time
- Hybrid work
Quick apply
14d
Head of Engineering & Technical Assurance
North —Camberley
- Full-time
- Remote
- Communication skills
- Employee assistance programme
Aircraft Engineer
The Goodwood Estate —Chichester
- £30,500 a year
- Schematics
- English
- Mentoring

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Customer Services Manager

Barco -
Bracknell

Apply Now

Job details

3 days ago

Qualifications

Management
Engineering
English
Master's degree
Continuous improvement
Mentoring
Root cause analysis
Leadership
Communication skills

Full job description

Location: Bracknell, Berkshire, GB

Kortrijk, BE

Role Overview

As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.

Key Responsibilities

Service Delivery & Operations

Manage and monitor daily field service operations to ensure high-quality service delivery.
Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.
Ensure consistent service delivery, including work performed by third-party partners or dealers.

Team Leadership & Development

Lead, coach, and develop a regional service team.
Define workforce needs and manage resource allocation effectively.
Drive capability building through training, mentoring, and knowledge transfer.
Foster continuous improvement and a high-performance culture.

Stakeholder Collaboration

Collaborate with Operations, R&D, Product Management, Sales & Marketing to ensure alignment and smooth execution.
Support Sales teams in Quarterly Business Reviews (QBRs) with key customers.

Customer Experience & Escalation Management

Act as the escalation point for critical customer issues.
Ensure timely resolution while maintaining strong communication with stakeholders.
Implement corrective and preventive actions to retain customer trust.

Service Strategy & Continuous Improvement

Drive process improvements based on root cause analysis and post-mortems.
Define and implement tools and systems to improve service delivery effectiveness.
Identify cost optimization opportunities and lead cost improvement initiatives.

Partner & Contract Management

Manage relationships with external service partners and vendors.
Ensure service agreements meet customer expectations and performance standards.

Financial & Compliance Responsibility

Own and manage elements of the service budget (revenue and costs).
Drive service revenue growth through upselling and improved service offerings.
Ensure compliance with local regulations (safety, labor laws, training requirements).

Qualifications & Experience

Master’s degree in Engineering or related technical field (or equivalent experience).
Fluency in English
Minimum 5+ years of experience in a technical, customer-facing, or service-oriented environment.
Strong leadership and people management skills with a coaching mindset.
Proven commercial acumen and financial understanding.
Experience in managing service operations, KPIs, and performance improvement initiatives.

Key Competencies

Customer-centric mindset
Leadership and team development
Results-driven with a commercial focus

What We can Offer

Competitive Salary & Benefits
Opportunity to lead regional service excellence initiatives
Exposure to cross-functional collaboration at a global level
Ability to directly impact customer satisfaction and business growth

️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Apply Now

Refine Your Search

of engineering jobs in bordon, ham

Customer Services Manager

Aeronautical Engineering Apprentice

Satellite Communications Engineer

Senior Network Engineer

Engineering Technician

Attitude and Orbit Control System Engineer

Aircraft Maintenance Engineering Industry Coach / Assessor

Product Engineer

Product Assurance Engineer

Apprentice Engineer

Junior Design Engineer

Graduate Engineer Trainee (GET)

Thermal Engineer

Lead SCIDA Engineer

R&D Engineering, Engineer

Director of Engineering, Aerospace

3rd Line Support Engineer

Junior / Graduate Engineer – Multiple Disciplines

Head of Engineering & Technical Assurance

Aircraft Engineer

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