Patient access specialist Work, Jobs in Bordon, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Reading
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Ambulance Care Assistant - Mental Health
EMED Group —Woking
- £13.56 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Rehab and Reablement Support Worker
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Part-time
- Computer literacy
- Computer skills
- Care plans
Therapy Support Worker
Portsmouth Hospitals University NHS Trust —Portsmouth
- £25,760 - £27,476 a year
- Full-time
- University
- Patient care
- Data entry
Quick apply
12d
Re-enablement Support Assistant - Community Rehab Service - Portsmouth
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,760 - £27,476 a year
- Full-time
- Computer literacy
- Administrative experience
- Patient care
Senior Healthcare Assistant (Band 3) - Inpatient Unit
St. Michael's Hospice (North Hampshire) —Basingstoke
- £25,760 - £27,476 a year
- Full-time
- Mentoring
- Hospice
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Onboarding and Compliance Specialist
Montu UK —Winnersh
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
Quick apply
Support Worker - Mental health (Surrey)
Harmony Healthcare —Guildford
- £15.20 an hour
- 12 hour shift
- Communication skills
- Annual leave
- Referral programme
Quick apply
SEN tutors in the Surrey area
Bright Heart Education —Woking
- £27.25 - £49.78 an hour
- Part-time
- English
- In-person
- School
Quick apply
Registration Authority Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
11d
Receptionist - Community Mental Health
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,272 a year
- Part-time
- Administrative experience
- Data entry
- Front desk
10d
Programme Director – UEC Improvement and Transformation
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
Single Point of Access Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- Data entry
- IT
1d
Bank Reception Administrator
Spire Healthcare —Reading
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Social Worker
NHS Professionals —Basingstoke
- £24.61 an hour
- Temporary
- Hospital
- Supervising experience
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
Mental Health Outreach Team Practitioner
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £39,959 - £48,117 a year
- Full-time
Urgent Community Response & Virtual Ward (UCR) Nurse /Paramedic
Berkshire Healthcare NHS Foundation Trust —Wokingham
- £41,957 - £50,387 a year
- Weekend availability
- Remote
- Patient care
- Communication skills
- Teaching
- Free parking
- Annual leave
3d
Matron - Outpatient & SACT Oncology
GenesisCare UK —Guildford
- Full-time
- Management
- Recruiting
- In-person
- Free parking
- Annual leave
Quick apply
HSDU Technician
Portsmouth Hospitals University NHS Trust —Portsmouth
- £25,272 a year
- Weekend availability
- Customer service
- Computer literacy
- Maintenance
Quick apply
10d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient access specialist jobs in bordon, ham

Complaints & Resolution Manager

Data Acquisition Specialist - External Data (Remote - UK)

Ambulance Care Assistant - Mental Health

Rehab and Reablement Support Worker

Therapy Support Worker

Re-enablement Support Assistant - Community Rehab Service - Portsmouth

Senior Healthcare Assistant (Band 3) - Inpatient Unit

Onboarding and Compliance Specialist

Support Worker - Mental health (Surrey)

SEN tutors in the Surrey area

Registration Authority Administrator

Receptionist - Community Mental Health

Programme Director – UEC Improvement and Transformation

Single Point of Access Administrator

Bank Reception Administrator

Social Worker

Mental Health Outreach Team Practitioner

Urgent Community Response & Virtual Ward (UCR) Nurse /Paramedic

Matron - Outpatient & SACT Oncology

HSDU Technician

I want to receive the latest job alerts for patient access specialist in bordon, ham

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