Technical support Work, Jobs in Borough Of Halton, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
3d
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
Technical Support Officer
Cheshire West and Chester Council —Ellesmere Port
- Computer literacy
- Analysis skills
4d
IT Support Engineer
Obsidian Networks Ltd —Chester
- £23,000 - £32,000 a year
- Full-time
- Customer service
- Linux
- Free parking
Quick apply
10d
ICT Operations Technical Engineer
Countess of Chester Hospital NHS Foundation Trust —Chester
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Organisational skills
- SharePoint
3d
IT Depot Support Freelance
Cogent Networks —Liverpool
- £2,200 - £2,300 a month
- Microsoft Excel
- Customer service
- Warehouse experience
Quick apply
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
14d
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Customer service
- Computer networking
7d
IT Assistant
Laurel Bank Surgery —Malpas
- £14 an hour
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick apply
4d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
4d
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
1d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
10d
Technical Support Officer
Reacta Healthcare —Deeside
- £30,000 - £35,000 a year
- Microsoft Office
- Organisational skills
- IT
- Annual leave
Quick apply
9d
IT Specialist
Marine Systems Technology —Winsford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
7d
Mobile IT Officer
Knowsley Council —Huyton
- £32,061 - £33,699 a year
- Full-time
- IT
4h
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
7d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
Quick apply

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

technical support jobs in borough of halton, chs

First Line Technical Support

Desktop Support Technician

Technical Support Officer

IT Support Engineer

ICT Operations Technical Engineer

IT Depot Support Freelance

2nd Line IT Support Analyst

Junior IS Support Analyst

IT Support Engineer

Junior Deskside Support Engineer (Liverpool)

IT Assistant

IT Support Apprentice

IT Customer Service Desk Officer

1st line Service Desk Analyst

Technical Support Officer

IT Specialist

IT Client Support Specialist

Mobile IT Officer

IT Support Engineer

Technical Support (Telecoms) - 1st Line

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