Senior commercial manager Work, Jobs in Boroughbridge, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
10d
Commercial Performance Senior Manager
LeoVegas Mobile Gaming Group —Leeds
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Annual leave
Quick apply
6d
Branch Manager
JT Atkinson & Sons Ltd —Harrogate
- Full-time
- Management
- Sales
- IT
- Free parking
- Employee discount
Quick apply
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Bid Manager
CGI —Leeds
- Full-time
- Communication skills
Quick apply
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Commercial Account Manager - Eggs
Morrisons —Harrogate
- Free parking
- Store discount
Quick apply
4d
Industry Sales Manager
Location 2 —Roecliffe
- £45,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Presentation skills
Quick apply
Senior Commercial Executive
Inntravel —York
- £13.75 - £15.41 an hour
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
21h
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Senior Service Manager (Service Toolsets)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
6d
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Account Manager / Senior Account Manager (with a fantastic agency going places)
Got The T-Shirt —Escrick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Facilities Manager
BNP Paribas —Leeds
- Full-time
- English
- Microsoft Office
- Accounting
- Annual leave
- Employee discount
3d
Commercial Manager
Amey Ltd —York
- Full-time
- Management
- Travel
- Organisational skills
- Employee discount
Quick apply
Marketing Manager
CGI —Leeds
- Full-time
- Marketing
- Bachelor's degree
- IT
Quick apply
Senior Account Manager
Mitie —Leeds
- Full-time
- Sales
- Travel

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior commercial manager jobs in boroughbridge, nyk

Senior Customer Service Manager

Senior Site Director - Operations

Commercial Performance Senior Manager

Branch Manager

Senior Expansion Manager UK

Bid Manager

Sales Office Manager

Senior Event & Production Manager

Commercial Account Manager - Eggs

Industry Sales Manager

Senior Commercial Executive

Senior Project Manager

Senior Project Manager

Senior Service Manager (Service Toolsets)

Business Development Manager

Account Manager / Senior Account Manager (with a fantastic agency going places)

Senior Facilities Manager

Commercial Manager

Marketing Manager

Senior Account Manager

I want to receive the latest job alerts for senior commercial manager in boroughbridge, nyk

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