information technology manager Work, Jobs in borstal (with Salaries)

Systems & Configuration Manager
AXA —Royal Tunbridge Wells
- Up to £55,000 a year
- Salesforce
- AI
IT Manager
PHINIA —Gillingham
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Systems & Configuration Manager
AXA UK —Royal Tunbridge Wells
- Up to £55,000 a year
- Salesforce
- AI
- Annual leave
Service Delivery Manager
Icomera UK Ltd —Chatham
- Full-time
- Hybrid work
- English
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Systems Manager
Elkington and Fife —Sevenoaks
- SQL
Service Delivery Manager
EQUANS —Chatham
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
IT Project Manager
Restore PLC —Rainham
- £50,000 - £60,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
12d
IT CHANGE & PERFORMANCE LEAD
Laing O'Rourke —Dartford
- Continuous improvement
- IT
- Communication skills
SYSTEMS MANAGER
Laing O'Rourke —Dartford
- Microsoft Excel
- Human resources
- APIs
IT Service Site Manager
Goresbrook School —Dagenham
- £40,000 - £43,000 a year
- Full-time
- Computer networking
- IT
- School
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
IT Services Coordinator
Better Cotton —London
- £45,227 a year
- Full-time
- Hybrid work
- Computer Science
- Driving
- Agile
- Annual leave
5d
Lead D365 Technical Manager
Costa Limited —Basildon
- Full-time
- Hybrid work
- Employee discount
IT Configuration and Catalogue Manager
Financial Ombudsman Service —London
- £65,221 - £70,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Flexible schedule
Manager Global Deskside Service Delivery
Brookfield Asset Management —London
- Full-time
- Continuous improvement
- IT
- Leadership
INTEGRATION PLATFORM - OPERATIONAL MANAGER
Laing O'Rourke —Dartford
- Azure
- APIs
- IT
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
1d
Alpha Data Services - Data Solution Architect, Managing Director
State Street —London
- Full-time
- Azure
- Computer Science
- AWS
Senior Lead Software Engineer - Platform / Network Engineer - Accelerator Team
JPMorganChase —London
- Full-time
- AWS
- Computer networking

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Systems & Configuration Manager

AXA -
Royal Tunbridge Wells

Apply Now

Job details

Permanent
Up to £55,000 a year

Qualifications

Salesforce
Root cause analysis
AI

Full job description

Job Description:

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

The Systems and Configuration Manager plays an essential role in ensuring the seamless operation and resilience of membership services by acting as a dedicated liaison between the operational teams and the Technology department. It involves managing the end-to-end systems incident resolution process, providing an escalation support to minimise downtime and operational impact across all contact channels. The role also includes operational oversight of system maintenance and system change management, ensuring that updates are implemented in alignment with the plan to minimise operational impacts. Additionally, the role supports contact centre transformation initiatives by contributing to the design and configuration of core contact delivery tools, ensuring that system setups are optimised to meet evolving member engagement needs and improve service delivery.

Key responsibilities:

Build and maintain strong relationships with Technology, Transformation, and Operations teams to ensure aligned goals and proactive collaboration.
Lead end-to-end incident management, including root cause analysis and post-incident reviews to enhance system resilience.
Act as the Operational Application Owner for key Membership systems, driving continuous improvement for system performance and member satisfaction.
Support platform maintenance and change initiatives, ensuring minimal disruption, security compliance, and strategic alignment.
Oversee updates to contact channels like telephony and digital automation, integrating technology seamlessly to enhance member engagement.
Identify opportunities for process automation, digital transformation, and operational efficiencies to reduce costs and improve service.
Develop and maintain Business Continuity Plans for systems, ensuring readiness and resilience against operational risks.
Monitor system performance and incident data to identify trends, support improvements, and inform strategic decisions.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

Strong knowledge of how contact centres and communication channels operate, including telephony and digital messaging tools, to support smooth and effective member interactions.
Experience in leading efforts to quickly identify, resolve, and learn from system problems to keep services running smoothly and reduce disruptions.
Experienced in the planning, testing and roll out of system updates and improvements with minimal impact on daily operations, ensuring services remain reliable and secure.
Skilled in developing and regularly testing plans to ensure services can quickly recover from unexpected disruptions or system failures.
Proven ability to identify opportunities to make processes more efficient and to support new ways of working through technology, automation and AI, experience using Genesis, Salesforce or Verint is preferred.
Ability to build trusted relationships, communicating effectively with teams across operations, IT, Transformation and leadership to ensure everyone’s needs are understood and addressed.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#Health #LI-Hybrid

Salary: Up to £55,000 dependent on experience

Apply Now

Refine Your Search

information technology manager jobs in borstal

Systems & Configuration Manager

IT Manager

Systems & Configuration Manager

Service Delivery Manager

Systems Manager

Service Delivery Manager

IT Project Manager

IT CHANGE & PERFORMANCE LEAD

SYSTEMS MANAGER

IT Service Site Manager

Service Delivery Manager

IT Services Coordinator

Lead D365 Technical Manager

IT Configuration and Catalogue Manager

Manager Global Deskside Service Delivery

INTEGRATION PLATFORM - OPERATIONAL MANAGER

HELPDESK TEAM LEADER/MEMBER

Alpha Data Services - Data Solution Architect, Managing Director

Senior Lead Software Engineer - Platform / Network Engineer - Accelerator Team

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