Department: Maintenance/Compliance
Location: Pulborough, West Sussex
Overview:
Sowga Limited have been providing Mechanical, Electrical, AC and Public Health Services over 40 years. As a market leading service provider, with an ever-growing portfolio. We are seeking a Contract Support Administrator to join a Highly Prestigious Contract portfolio.
This role will carry the responsibility of daily communication the on-site client, engineers and taking ownership day to day maintenance support across this prestigious contract.
We can offer a wide range of training and progression opportunities across our portfolio for the right individual. If you are looking for a structured career with growth prospects then this could be the role for you.
Job Specification:
- Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
- Raising of purchase orders and management of invoicing from start to finish.
- Portfolio diary management.
- Arranging emergency call outs.
- Scheduling planned maintenance.
- Liaising with Subcontractors and booking jobs.
- Run and review WIP reports weekly
- Run and review Debt report weekly
- Monthly contractual and extra works invoicing.
- Completing paperwork and monthly billing.
- Direct contact with customers over the phone.
- Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.
- Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
- Answer calls and emails in a professional and timely manner.
- Ensure the delivery of high Customer Service Standards.
- Support with any adhoc requests required
Salary & Package:
- Salary: Negotiable
- Hours of Work: 08:00 - 17:00
- Other Benefits: Pension | 24 Days Holiday | Additional Training
- Opportunities to progress into Lead Contract Support role within our business.
The Person:
- Experience working in a customer service role
- PC Literate – Microsoft Word, Excel, PowerPoint
- Demonstrate good communication skills
- Strong organisational skills
- Excellent attention to detail
- Communication and people skills
- Flexibility
- Ability to build strong working relationships
- Excellent time management and organisational skills
- Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint.
