The person behind the counter, here to help
You don't need to know everything about Post Office services from day one – we'll provide the training and support you need to succeed.
What matters most is your ability to connect with people and deliver great customer service.
You'll likely bring:
- Experience in a customer-facing role, retail environment or similar
- Strong communication skills and a friendly, approachable manner
- Confidence handling cash and working accurately with attention to detail
- The ability to stay calm and organised in a busy environment
- A willingness to learn new systems, products and services
- A positive attitude and a genuine desire to help customers
- Reliability, integrity and pride in doing things the right way
All colleagues working within our Post Office are required to complete a P250 check before joining the team.
The difference you'll make
Post Offices remain an important part of local communities.
Every day, people rely on us for trusted services, practical support and friendly faces.
As a Post Office Counter Clerk, you'll help create:
- Positive experiences for every customer
- A welcoming and efficient branch environment
- Strong community connections
- Confidence in the services we provide
Most importantly, you'll contribute to our purpose of bringing together ideas, energy and resources to make life better in our communities.
What's in it for you?
Alongside the opportunity to work in a role that makes a real difference, you'll benefit from:
- Up to 30 days annual leave (pro rata), including bank holidays
- A pension scheme with up to 12% employer contributions
- Generous colleague discount across our family of businesses
- Annual discretionary performance-related bonuses
- Wellbeing support and opportunities to get involved in community initiatives
We're proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.
Ready to be part of your community's everyday moments?
Whether you're helping someone send a parcel, prepare for a holiday or complete an important application, you'll play an important role in supporting your local community every day.
If you're looking for a role where great customer service, teamwork and community really matter, we'd love to hear from you.
