Complaints manager Work, Jobs in Bourne End, Hrt (with Salaries)

Transformation Manager
Smarter Services Ltd —London
- £40,000 a year
- Full-time
- Up to 50% travel
- PMP
- Data analysis skills
Quick apply
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
7d
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
Assistant Manager
Five Guys UK —Hemel Hempstead
- Up to £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Retail Charity Shop Manager
Essex & Herts Air Ambulance —Hemel Hempstead
- £26,000 a year
- Full-time
- Team management
- IT
- In-person
- Sick pay
Quick apply
3d
Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
10d
Conduct & Complaints Manager
ASCOT GROUP —London
- Full-time
5d
Store Manager
Aldi —Hemel Hempstead
- £52,910 - £69,000 a year
- Annual leave
11d
Territory Sales Representative (Remote Work - United Kingdom Based)
Sylvia P —Greater London
- From £40,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Work from home
Quick apply
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Multi-site Clinic Manager
EuroEyes Laser Eye Clinic —London
- £60,000 - £70,000 a year
- Full-time
- Management
- Project management
- Human resources
- Annual leave
- Employee discount
Quick apply
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
11d
Senior Office Manager
Mace —London
- Full-time
- Hybrid work
1d
Guest Solutions Manager
Butlin's —Hemel Hempstead
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
8d
National Account Sales Manager - Partners
Kinetico UK Ltd —Staines-upon-Thames
- £50,000 - £60,000 a year
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Housing Officer
Gateside Housing —Hatfield
- £30,000 - £36,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- In-person
- Free parking
- Sick pay
Quick apply
6d
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
3d
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
11d
Resourcing Partner
Central and North West London NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
1d

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complaints manager jobs near bourne end, hrt

Transformation Manager

Smarter Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Qualifications

Driving Licence
PMP
Software deployment
Facilities management
Data analysis skills
Cost control
Microsoft Office
Change management
Project management
Continuous improvement
Driving
Root cause analysis
Business
Communication skills
PRINCE2 Certification

Full job description

Hours: 40 hours per week
Contract: Full-time, permanent
Working pattern: Typically Monday to Friday; however, flexibility will be required to meet operational requirements.
Driving Requirement: A full UK driving licence is preferred due to the multi-site nature of the role. A company vehicle can be provided to support business travel and site-based responsibilities.

About the Role

Smarter Services is looking for an experienced Transformation Manager to lead operational improvement and innovation across our cleaning services.

This is a key role for someone who understands frontline service delivery and can turn operational challenges into measurable improvements. You will lead transformation and continuous improvement projects across multi-site environments, helping us improve service quality, productivity, compliance, sustainability, cost control and customer experience.

Working closely with operational teams, clients and technology partners, you will help standardise ways of working and introduce practical innovations, including robotics, sensors, NFC tagging and digital quality monitoring.

Key Responsibilities

Lead transformation and continuous improvement projects across cleaning and housekeeping operations, from initial review through to implementation and post-project evaluation.
Review operating models, workflows, staffing structures, service standards and site requirements to identify improvement opportunities.
Develop and implement standard operating procedures, service specifications, governance frameworks and assurance processes.
Improve productivity, quality, compliance, sustainability and customer satisfaction across operational services.
Manage change programmes, including stakeholder engagement, communications, training and adoption support.
Use operational data, quality audits, occupancy insights and performance reports to identify trends and measure improvement.
Support mobilisation, service redesign, restructuring and transition projects across new and existing contracts.
Work collaboratively with operations, facilities, housekeeping, procurement, compliance, HR and health and safety teams.
Evaluate cleaning methods, equipment, materials and technology to improve efficiency and service outcomes.
Lead pilots and rollouts of technology-enabled solutions, including autonomous cleaning equipment, sensor-based monitoring, NFC-enabled task verification and digital quality assurance systems.
Manage project timelines, budgets, risks, issues and dependencies.
Coach and support operational teams to embed new processes and develop a culture of continuous improvement.
Ensure all improvement activity aligns with health and safety, environmental, quality and compliance requirements.

About You

You will be a practical, commercially aware transformation professional with strong knowledge of cleaning, housekeeping, facilities management or soft services. You will be comfortable working in operational environments, influencing stakeholders and delivering change that improves both customer experience and business performance.

Essential Experience and Skills

Proven experience in transformation, change management, continuous improvement or operational excellence.
Strong background in cleaning, housekeeping, facilities management, soft services or a related operational environment.
Experience delivering cross-functional projects across multi-site or complex service environments.
Good understanding of cleaning operations, workforce deployment, quality audits and service performance measures.
Experience using operational data and reporting to support decision-making and continuous improvement.
Strong process review, root cause analysis and problem-solving skills.
Excellent project management, planning and organisational capability.
Confident communication and stakeholder management skills, with the ability to influence at all levels.
Experience delivering frontline training, process rollouts or operational change.
Commercial awareness, with the ability to balance service quality, risk, sustainability and cost efficiency.
Proficiency in Microsoft Office and reporting or data analysis tools.
A hands-on, resilient approach and the ability to work in fast-paced environments.

Desirable Experience

Experience working within housing, build-to-rent, student accommodation, healthcare, residential developments or mixed-use environments.
Experience implementing or evaluating operational technologies such as robotics, sensors, NFC tags or digital monitoring tools.
Knowledge of quality, environmental and health and safety management systems.
Experience in an accredited or highly governed service delivery environment.

Qualifications

Degree, diploma or equivalent experience in business, operations, facilities management, hospitality or a related field.
A recognised project, change or continuous improvement qualification, such as PRINCE2, PMP, Lean or Six Sigma, is desirable.
Relevant cleaning, housekeeping, facilities management or health and safety qualifications would be advantageous.

How Success Will Be Measured

Success in this role will include:

Improved cleaning quality scores, audit results and compliance outcomes.
Increased labour productivity and more effective workforce deployment.
Reduced service failures, complaints and rework.
Successful project delivery on time and within budget.
Strong adoption of new processes, systems and technology-enabled ways of working.
Demonstrable cost savings, operational efficiencies and sustainability improvements.
Improved reporting visibility, task verification, asset utilisation and consistency through technology-led solutions.

Working Relationships

You will work closely with operations directors, contract managers, housekeeping managers, cleaning supervisors, mobilisation teams, quality and compliance leads, HR, procurement and health and safety colleagues. You will also engage directly with clients, suppliers and technology partners to support service innovation and long-term operational success.

Additional Information

This role will require travel across multiple sites and flexibility to support operational project delivery, training and implementation activities.

Apply Now

Join Smarter Services and help shape the future of technology-enabled, people-first cleaning services.

Please apply with your CV and a brief covering statement outlining your relevant transformation and operational experience.

Pay: £40,000.00 per year

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

50% (preferred)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in bourne end, hrt

Transformation Manager

Complex Case Manager

Build to Rent - General Manager

Assistant Manager

Retail Charity Shop Manager

Front of House Manager / Customer Relations & Complaints Handler

Conduct & Complaints Manager

Store Manager

Territory Sales Representative (Remote Work - United Kingdom Based)

Customer Service Supervisor - Bank

Multi-site Clinic Manager

Property Operations Manager

Senior Office Manager

Guest Solutions Manager

Operational Account Manager

National Account Sales Manager - Partners

Housing Officer

Responsible Individual

Track Marshal

Resourcing Partner

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