Customer relations advisor Work, Jobs in Bournemouth, Dor (with Salaries)

Customer Relations Advisor
Care South —Poole
- Up to £32,000 a year
- Call to connect
- CRM software
- Organisational skills
- Communication skills
- Paid training
- Annual leave
Quick apply
9d
HR Officer
U-Drive —Poole
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
HR Business Partner - 18 month fixed term contract
Solent Group —Christchurch
- Full-time
- Hybrid work
- Project management
- Conflict management
- Recruiting
- Work from home
- Flexible schedule
Head of Philanthropy and Alumni Engagement
Canford —Wimborne
- Weekend availability
- CRM software
- Customer service
- Computer literacy
Quick apply
13d
HR Advisor
Solent Group —Christchurch
- Full-time
- Hybrid work
- Conflict management
- Recruiting
- Training & development
- Work from home
- Flexible schedule
Quick apply
Public Policy Advisor - Associate
ExxonMobil —Fawley
- Social media management
- Leadership
- Communication skills
HR Advisor
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Employee assistance programme
- Sick pay
6d
HR Advisor
Roke Manor Research Limited —Romsey
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
People Partner (12 Month FTC)
McCarthy & Stone —Bournemouth
- Full-time
- Analysis skills
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Project Manager
Indra Group UK & Ireland —Bournemouth
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Up to 50% travel
- Free parking
- Employee discount
Quick apply
17h
Security Advisor
Roke Manor Research Limited —Romsey
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
6d

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Customer Relations Advisor

Care South -
Poole

Quick apply

Job details

Permanent
Up to £32,000 a year
9 days ago

Benefits

Paid training
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

About The Role

Join Our Award-Winning Team at Care South!

Role: Customer Relations Advisor

Pay: Up to £32,000 per annum

Hours: Full-time, 37 hours per week

Working Pattern: Monday to Friday

Location: Office based role, based at Care South's head office in Poole

Be the reassuring voice that helps families find the right care

Choosing care for yourself or a loved one is one of life's most important decisions. At Care South, we're looking for a compassionate and confident Customer Relations Advisor to be the first point of contact for people seeking advice and support.

In this rewarding role, you'll guide individuals and families through their care journey, providing expert information, answering questions, and helping them feel informed and reassured every step of the way. You'll work closely with our care teams to ensure every enquiry receives the highest level of service and has the best possible opportunity to become the right care solution.

If you enjoy building relationships, delivering outstanding customer service, and making a genuine difference every day, we'd love to hear from you.

What You'll Be Doing

As our Customer Relations Advisor, you'll:

Be the welcoming first point of contact for enquiries by phone, email and online.
Listen carefully to understand each person's individual circumstances and care needs.
Provide clear, helpful information about our care homes, care at home services, respite care, dementia care and other support available.
Guide prospective clients and their families through the enquiry, assessment and admissions process.
Build trusting relationships through regular communication and timely follow-up.
Arrange care home visits and coordinate assessments with our operational teams.
Maintain accurate records using our CRM system, ensuring every enquiry is managed efficiently.
Work closely with Registered Managers, Care Coordinators and colleagues across the organisation to deliver a seamless customer experience.
Help convert enquiries into new care services while always putting people and their needs first.
Share ideas to continually improve our customer journey and enquiry processes.

About You

We're looking for someone who combines excellent customer service skills with genuine compassion.

You'll Ideally Have

Outstanding communication skills, both written and verbal.
A warm, professional and empathetic telephone manner.
Experience handling multiple enquiries in a busy customer-facing environment.
Strong organisational skills with excellent attention to detail.
Confidence using Microsoft Office and CRM systems.
The ability to manage your workload, prioritise effectively and work independently as well as part of a team.

Additional Experience That Would Be an Advantage

Experience in health and social care, care homes or domiciliary care.
Knowledge of care funding, NHS or local authority referral pathways.
Experience in customer relationship management, sales support or business development.

The Qualities That Matter Most

We're looking for someone who is:

Compassionate and empathetic.
Calm and reassuring under pressure.
Professional, approachable and trustworthy.
A great listener with excellent interpersonal skills.
Positive, proactive and solution-focused.
Passionate about delivering exceptional customer service.

Rewards and Benefits

At Care South, we really value all our staff, whatever the role. We offer a stimulating and incredibly rewarding career, and we celebrate our colleagues every year through the Care South Stars Awards.

As a not-for-profit charity, our focus isn't on owners or shareholders—it's firmly on those in our care and those who care for them. We are continually looking for ways to enhance the reward and recognition of our amazing Care South team.

Our current benefits package includes:

25 days annual leave plus bank holidays.
Contributory pension scheme.
Life Assurance.
Employee Assistance Programme and wellbeing support.
Paid induction and ongoing training.
Career development and progression opportunities.
Blue Light Card and online retail discounts.
Staff Association.
Local staff reward programme.
Annual Care South Stars Awards.

What You Need to Know

You must be aged 18 or over.
This role is subject to an Basic DBS check.
We are unable to offer visa sponsorship.

Ready to Join Us?

If you’re a confident and personable individual who enjoys building relationships and delivering excellent customer service, and you’re looking to join a values-driven organisation where you can make a genuine difference, we’d love to hear from you.

Apply today and become part of something truly special!

About Us

PEOPLE | PASSION | PURPOSE

Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.

As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.

For any questions please contact the recruitment team on 01202 712448.

Quick apply

Refine Your Search

customer relations advisor jobs in bournemouth, dor

Customer Relations Advisor

HR Officer

HR Business Partner - 18 month fixed term contract

Head of Philanthropy and Alumni Engagement

HR Advisor

Public Policy Advisor - Associate

HR Advisor

HR Advisor

People Partner (12 Month FTC)

Project Manager

Security Advisor

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