operations agent Work, Jobs in bournemouth, dor (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
9d
JUNIOR MARITIME OPERATIONS OFFICER
Ambrey —Southampton
- 8 hour shift
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
13h
Head Housekeeper
Trouville Hotel Bournemouth —Bournemouth
- Full-time
- Hospitality
- Hotel
- In-person
Quick apply
Rental Agent
SIXT UK —Dorchester
- From £29,500 a year
- Full-time
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
14d
Operational Analyst
Roke Manor Research Limited —Romsey
- Bachelor's degree
- No degree
- Employee assistance programme
Director of Sales and Marketing
Hilton Bournemouth —Bournemouth
- Up to £55,000 a year
- Full-time
- Management
- Sales
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
1d
Operations Assistant
WP Group —Hythe
- £28,000 - £35,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Vulnerability Management Specialist
Quilter —Southampton
- Full-time
- Azure
9d
Client Tax Analyst
JPMorganChase —Bournemouth
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
2d
Site Agent - Heavy Civils & Water
Joseph Gallagher Limited —Southampton
- Civil engineering
- Travel
- Communication skills
Property Manager
Martin & Co Southampton —Southampton
- £28,000 - £30,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
Property Solicitor (Commercial & Residential) – 5 Years' PQE
Kiteleys Solicitors Ltd —Fordingbridge
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- IT
- Free parking
Quick apply
3d

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JUNIOR MARITIME OPERATIONS OFFICER
Ambrey —Southampton
↘ Managing the operations inbox including, filing, escalating, and responding to emails. ↘ Assist in the management and coordination of operational activities…
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4d

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operations agent jobs near bournemouth, dor

Call Quality Analyst

Better -
Bournemouth

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Job details

Full-time
£28,000 a year
9 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

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operations agent jobs in bournemouth, dor

Call Quality Analyst

JUNIOR MARITIME OPERATIONS OFFICER

Operations Director

Head Housekeeper

Rental Agent

Operational Analyst

Director of Sales and Marketing

Operations Assistant

Vulnerability Management Specialist

Client Tax Analyst

Site Agent - Heavy Civils & Water

Property Manager

Property Solicitor (Commercial & Residential) – 5 Years' PQE

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