performance analyst Work, Jobs in bournemouth, eng (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
7d
Lead Healthcare Analyst
Vitality —Bournemouth
- Leadership
- Communication skills
Finance Analyst
Vitality —Bournemouth
- Microsoft Excel
- Accounting
- Organisational skills
14d
MI Analyst
Vitality —Bournemouth
- SQL
- Analysis skills
- Communication skills
2d
Commissions Analyst
Vitality —Bournemouth
- Microsoft Excel
- Data analysis skills
- Financial services
Trade Support Analyst
JPMorganChase —Bournemouth
- Full-time
- Data analysis skills
- Continuous improvement
- Negotiation
12d
Digital Analyst - 12 Month FTC
Vitality —Bournemouth
- Organisational skills
20h
Payment Lifecycle Analyst
JPMorganChase —Bournemouth
- Full-time
- Management
- Microsoft Office
- Accounting
Senior Systems Analyst
Vitality —Bournemouth
- Computer Science
- Data analysis skills
- Bachelor's degree
- Health & wellbeing programme
Market Pricing Analyst
Ageas —Bournemouth
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- School
- Python
1d
R&D Actuarial Analyst
Vitality —Bournemouth
- Data analysis skills
- SQL
- Analysis skills
8d
Project Manager
Roke Manor Research Limited —Romsey
- Time management
Senior Finance Analyst
Vitality —Bournemouth
- Analysis skills
- Bachelor's degree
- Accounting
IT Service Desk Analyst
Practice Plus Group IUC —Totton
- £25,000 - £28,000 a year
- Rotating shift
- Windows
8d
Senior Financial Analyst
Allianz —Bournemouth
- £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- AI
- Employee discount
15h
Data Quality Analyst - EPR Project
Salisbury NHS Foundation Trust —Salisbury
- £25,760 - £27,476 a year
- Full-time
- Oracle
- Employee discount
1d
Product Analyst
Quilter —Southampton
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Robotics Data Analyst
INDUSTRIAL CLEANING EQUIPMENT —Southampton
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior Market Pricing Analyst
Ageas —Bournemouth
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Machine learning
- School
- Python
2d
Senior Customer Service Advisor
Barclays —Bournemouth
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
6d

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
7 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

performance analyst jobs in bournemouth, eng

Call Quality Analyst

Lead Healthcare Analyst

Finance Analyst

MI Analyst

Commissions Analyst

Trade Support Analyst

Digital Analyst - 12 Month FTC

Payment Lifecycle Analyst

Senior Systems Analyst

Market Pricing Analyst

R&D Actuarial Analyst

Project Manager

Senior Finance Analyst

IT Service Desk Analyst

Senior Financial Analyst

Data Quality Analyst - EPR Project

Product Analyst

Robotics Data Analyst

Senior Market Pricing Analyst

Senior Customer Service Advisor

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