Head of customer service Work, Jobs in Bournemouth (with Salaries)

Customer Support Executive
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Head of Credit Control
Thistle Rose —Poole
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
- Employee assistance programme
7d
Head of Buying UK/EU
Solent Group —Christchurch
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Flexible schedule
8d
Customer Success Operations Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Annual leave
- Employee assistance programme
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
9d
Web Sales / Sales Advisor
Todd Doors Ltd —Bournemouth
- £30,784 a year
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
Senior Admissions Officer
Canford —Wimborne
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
13d
Admissions Officer (Operations & Recruitment)
Canford —Wimborne
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
8d
Loneliness companion (personal care) flexible hours
Right at Home Bournemouth and Poole —Bournemouth
- From £14.40 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Head of Insights & Analytics
McCarthy & Stone —Bournemouth
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Employee assistance programme
Quick apply
9d
Contracts Coordinator
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d
Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme
Head of Legal Services and Deputy Monitoring Officer
BCP Council —Bournemouth
- £84,251 a year
- Management
- Travel
- Leadership
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Admin Support (12 hours per week)
Norrsken —Poole
- From £28,500 a year
- Part-time
- Customer service
- Organisational skills
- Free parking
Quick apply
6d
General Manager
Live Nation —Bournemouth
- Weekend availability
- Microsoft Office
- Communication skills
2d
Head of Platform Engineering
OnBuy —Bournemouth
- Up to £100,000 a year
- Full-time
- Remote
- Mentoring
- APIs
- Python
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician (1st Line) - The Hoburne Group
Hoburne —Christchurch
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Employee assistance programme
- Employee discount

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head of customer service jobs near bournemouth

Customer Support Executive

Nourish Care
Bournemouth

Apply Now

Job details

Full-time

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Enhanced maternity leave
Referral programme

Qualifications

B2B
Organisational skills
Customer support

Full job description

Job Title: Customer Support Executive

Reporting To: Head of Customer Support

Location: Bournemouth

Job Type: Full Time 37.5 hours a week

Our Purpose

As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

About the Job

As a Customer Support Executive at Nourish, you will play a key role in delivering exceptional customer experiences and ensuring our clients get the most out of our ground-breaking Nourish Care platform. You’ll be the first point of contact for a variety of support queries, using your problem-solving skills and product knowledge to provide quick, effective solutions.

Working in a fast-paced, dynamic environment, you’ll be tasked with managing multiple customer conversations simultaneously across live chat, phone, and email. You'll have the opportunity to become an expert in our platform, providing empathetic and solution-focused support to build strong relationships with our clients.

In this role, you’ll work closely with internal teams, sharing customer feedback to drive continuous improvement and collaborating to resolve more complex issues. Your contributions will directly impact customer satisfaction, helping to ensure that Nourish’s clients are always happy, supported, and confident in using our product.

This role offers a great opportunity to grow within a rapidly expanding SaaS company while making a meaningful impact on our customers and the business.

The role and your responsibilities

Respond promptly to inbound customer queries via live chat, email and phone, delivering clear, friendly, and efficient support
Ensuring all support is delivered efficiently and effectively in line with specific SLA's (first response, resolution time and first contact resolution) and to the customer's satisfaction.
Triage and categorise incoming support requests to ensure the right level of priority and streamline issue resolution
Help clients resolve their questions and issues efficiently, with a focus on first-time resolution and satisfaction
Escalate complex or technical issues to second-line support teams, ensuring seamless handover and continued customer care
Communicate effectively with internal teams to ensure customer feedback and needs are addressed quickly
Actively contribute to process improvements and knowledge sharing within the support team.
Become a confident expert in the Nourish Care products, delivering prompt, polite, and empathetic support to always ensure an exceptional customer experience
Support the wider team in building strong, trust-based client relationships that contribute to business success
Take on additional responsibilities as needed, contributing to the wider goals and success of the company
Work within a rota-based shift pattern between the hours of 7am-7pm, Mon-Fri)

Required experience

Experience in customer support is essential, ideally within a B2B SaaS or tech-driven environment
A proactive mindset with a positive, can-do attitude and a genuine desire to help customers succeed
Excellent organisational skills, with the ability to manage multiple conversations and priorities at once
Comfortable working in a fast-paced, ever-evolving environment and open to continuous learning and improvement
Strong collaboration skills, able to work well across different teams and departments
Friendly, clear, and professional communicator with strong interpersonal skills, both internally and with clients
A good dose of common sense, initiative, and a drive for personal growth in a growing tech company

Key Performance Indicators:

Adherence to internal SLAs across all support channels
First response time and average/median response times for
Frequency and quality of responses, ensuring consistency, clarity, and professionalism in every interaction
First contact resolution (FCR), aiming to resolve customer issues efficiently without the need for follow-up
Customer Satisfaction (CSAT) scores and direct client feedback - maintaining a high standard of ‘client happiness’

Nourish Benefits:

25 Days paid leave, Plus Public holidays
Additional incremental leave for length of service up to 5 days.
Private Medical Insurance
Group Life Assurance
Dental Cover
Optical Cover
Employee Referral Bonus Scheme
Enhanced Maternity leave
Pension Contribution
Employee Assistance Programme
Birthday Day off
and many more.....

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.
The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work.

Apply Now

Refine Your Search

head of customer service jobs in bournemouth

Customer Support Executive

Head of Credit Control

Head of Release Management

Head of Buying UK/EU

Customer Success Operations Manager

House Manager

Web Sales / Sales Advisor

ESG Manager

Senior Admissions Officer

Admissions Officer (Operations & Recruitment)

Loneliness companion (personal care) flexible hours

Head of Insights & Analytics

Contracts Coordinator

Customer Success Manager

Head of Legal Services and Deputy Monitoring Officer

Head of Registration Regulations Reform

Admin Support (12 hours per week)

General Manager

Head of Platform Engineering

IT Support Technician (1st Line) - The Hoburne Group

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