Reservations Assistant
Location: Lyndhurst, New Forest | Part-time (3 days per week)
At New Forest Hotels, our purpose is simple: to enrich the lives of everyone in our community through exceptional New Forest hospitality. We create warm, sincere spaces where people can connect, feel inspired, and truly unwind. Each of our unique properties tells its own story—allowing us to deliver memorable, one-of-a-kind guest experiences shaped by our beautiful surroundings.
We’re now looking for a Reservations Assistant to join our Central Support Office team in Lyndhurst. This is a part-time, permanent role (3 days per week, including 1 in 4 Saturdays).
What you’ll receive
- Salary of £14,870.70 per year
- 28 days holiday (pro rata) plus a duvet day on your birthday
- Staff discounts across our hotels and partner attractions
- Career development and training opportunities
- Free onsite parking
- Access to Hospitality Action EAP (wellbeing support, discounts, cashback platform)
- A supportive, friendly team in a truly beautiful location
The role
As a Reservations Assistant, you’ll be the first point of contact for many of our guests—setting the tone for their stay. You’ll:
- Handle bookings for rooms and dining, via phone, email, and online channel
- Respond to enquiries from guests and agents with professionalism and care
- Prepare tailored quotes and confirm bookings accurately
About you
We’re looking for someone who enjoys helping people and thrives in a fast-paced environment. You will be:
- Friendly, confident, and passionate about delivering exceptional service
- A strong communicator with a professional and engaging telephone manner
- Proactive, organised, and confident solving problems
- A supportive team player with a positive attitude
- Motivated by achieving targets and delivering results
You’ll ideally have:
- Experience in a customer-facing or phone-based role
- GCSE-level education (or equivalent)
- A willingness to learn and develop within hospitality
Something to note:
Our hotels are set in beautiful, rural locations. Please ensure you are able to travel to Lyndhurst reliably, as public transport can be limited and shift patterns may vary.
Why join us?
We’re proud to do things differently. Sustainability is at the heart of everything we do, and we are delighted to hold Silver Green Tourism accreditation, placing us among leading responsible hospitality brands. Most importantly, you’ll be joining a team that cares—about our guests, our community, and each other.
Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.
