Performance analyst Work, Jobs in Bournemouth Bh9 (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
12d
Trade Support Analyst
JPMorganChase —Bournemouth
- Full-time
- Data analysis skills
- Continuous improvement
- Negotiation
Resource Planning Analyst
Allianz —Bournemouth
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Driving
- Employee discount
3d
Digital Analyst - 12 Month FTC
Vitality —Bournemouth
- Organisational skills
5d
Finance Analyst
Vitality —Bournemouth
- Microsoft Excel
- Accounting
- Organisational skills
Lead Healthcare Analyst
Vitality —Bournemouth
- Leadership
- Communication skills
Payment Lifecycle Analyst
JPMorganChase —Bournemouth
- Full-time
- Management
- Microsoft Office
- Accounting
Transformation Implementation Manager
Benifex —Southampton
- £60,000 - £70,000 a year
- Remote
- Project management
- Employee assistance programme
- Employee discount
Product Analyst
Quilter —Southampton
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
R&D Actuarial Analyst
Vitality —Bournemouth
- Data analysis skills
- SQL
- Analysis skills
13d
Data Quality Analyst - EPR Project
Salisbury NHS Foundation Trust —Salisbury
- £25,760 - £27,476 a year
- Full-time
- Oracle
- Employee discount
6d
QA Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
Quick apply
7h
Reward Analyst
Quilter —Southampton
- Full-time
- Microsoft Excel
- Microsoft Office
- Financial services
Senior Market Pricing Analyst
Ageas —Bournemouth
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Machine learning
- School
- Python
7d
Project Manager
Roke Manor Research Limited —Romsey
- Time management
Project Manager
Roke —Romsey
- Full-time
- Time management
Supply Chain Manager
Roke Manor Research Limited —Romsey
- Microsoft Office
- Project management
- Continuous improvement
5d
Senior RCA Coordinator
Innovus —New Milton
- £28,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
Quick apply
3h
Senior Financial Analyst
Allianz —Bournemouth
- £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- AI
- Employee discount
5d
Analytical Laboratory Manager
Ensign-Bickford Industries, Inc. —Southampton
- Full-time
- Laboratory experience
- Continuous improvement

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
12 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

performance analyst jobs in bournemouth bh9

Call Quality Analyst

Trade Support Analyst

Resource Planning Analyst

Digital Analyst - 12 Month FTC

Finance Analyst

Lead Healthcare Analyst

Payment Lifecycle Analyst

Transformation Implementation Manager

Product Analyst

R&D Actuarial Analyst

Data Quality Analyst - EPR Project

QA Analyst - Billing

Reward Analyst

Senior Market Pricing Analyst

Project Manager

Project Manager

Supply Chain Manager

Senior RCA Coordinator

Senior Financial Analyst

Analytical Laboratory Manager

I want to receive the latest job alerts for performance analyst in bournemouth bh9

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