Sales & Operations Coordinator
Bournemouth, Dorset (supporting customers across the UK)
Full-time | Permanent
Monday–Friday, 9:00am–5:00pm + Saturday rota participation (on phone only and time off in lieu)
£13.00 per hour
About BoxSafe Storage
BoxSafe Storage is a growing self-storage business providing secure, flexible storage solutions for customers across the UK. We pride ourselves on delivering exceptional customer service, operational efficiency, and a smooth customer experience from enquiry through to move-in and beyond.
As our business continues to grow, we are looking for a proactive and customer-focused Sales & Operations Coordinator to join our team in Bournemouth.
The Role
This is a varied role combining customer service, sales, administration, and operational coordination. You’ll be one of the main points of contact for customers nationwide, helping them find the right storage solution while supporting the smooth day-to-day running of our facilities.
You’ll work closely with the Operations Manager and Directors to drive occupancy, maintain high operational standards, and support business growth initiatives.
Key Responsibilities
- Respond promptly to customer enquiries via phone, email, and online channels
- Build strong customer relationships and deliver excellent customer service
- Assist customers with selecting and renting storage units
- Arrange customer move-ins and move-outs
- Ensure storage units are prepared and ready for re-let
- Manage customer documentation including rental agreements, receipts, and insurance paperwork
- Support rent collection and assist with managing overdue accounts
- Maintain accurate records using company systems and storage software
- Produce KPI and operational reports for management
- Support marketing activities including email campaigns and social media content
- Build relationships with local businesses and referral partners
- Assist with customer issue resolution and complaint handling
- Support new site development projects and business improvement initiatives
- Ensure compliance with company procedures, confidentiality, and data protection standards
What We’re Looking For
We’re looking for someone who is organised, professional, and confident communicating with customers from all over the UK.
Essential Skills & Experience
- Excellent communication and customer service skills
- Strong administrative and organisational abilities
- Confident using computer systems and CRM/software platforms
- Ability to multitask and prioritise workload effectively
- Positive, professional, and proactive attitude
- Strong attention to detail
- Ability to work independently and as part of a team
Desirable
- Previous experience in sales, self-storage, property, retail, hospitality, or operations
- Experience handling customer enquiries and resolving issues
- Social media or marketing experience
- Experience working with KPIs or reporting systems
What We Offer
- Full-time permanent role
- Supportive and growing business environment
- Opportunity to develop within a growing company
- 30 days holiday including bank holidays
- Pension scheme
- Ongoing training and development
Location
203–205 Charminster Road, Bournemouth, BH8 9QQ
If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a growing UK business, we’d love to hear from you.
Pay: From £13.00 per hour
Benefits:
- Company pension
- On-site parking
Licence/Certification:
- Drivers License (required)
Work Location: In person
