Technical specialist Work, Jobs in Bow, Gtl (with Salaries)

Customer Support & Technical Specialist
Unibuddy —London
- £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
- Annual leave
- Life insurance
1h
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
1d
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
IT Support Specialist - London
Legora —London
- Full-time
3d
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
3d
Financial Crime Analyst
Asta —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
14d
Financial Analysis Technical Specialist - Payment Systems Supervision
Financial Conduct Authority —London
- £74,900 - £100,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
- Annual leave
3d
Technical Services Quality Systems Technician
Guy's and St Thomas' NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
11d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Research Technician (Media Preparation Facility) - 0.5fte job share
University College London —London
- £36,433 - £41,833 a year
- Part-time
- Laboratory experience
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Service Administrator
Flannery Plant Hire —Wembley
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Intelligence Specialist VP
Barclays —London
- IT
- Negotiation
3d
IT Solutions Specialist | Notre Dame London
University of Notre Dame —London
- Up to £50,000 a year
- Full-time
- University
- Bachelor's degree
- Classroom experience
Quick apply
1d
Audio Editing Specialist - Freelance AI Trainer Project
Meridial —London
- £8 - £65 an hour
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
9d
Autonomous Vehicle Safety Officer
AV Operations Ltd —Hammersmith
- £40,000 a year
- Full-time
- Driving
- In-person
Quick apply
IT Specialist
Saxton 4x4 —Chelmsford
- Up to £35,000 a year
- Full-time
- Computer Science
- Customer service
- Engineering
Quick apply
1d
AI Specialist - AI Trainer - Freelance - 8-20hrs/week - Remote
10x Team —London
- £81 - £118 an hour
- Remote
- AI
Quick apply

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Customer Support & Technical Specialist

Unibuddy -
London

Apply Now

Job details

Full-time
£40,000 a year
1 hour ago

Benefits

Annual leave
Company pension
Private medical insurance
Life insurance

Qualifications

Jira
Salesforce
UX
IT
Customer support
SaaS
AI
Communication skills

Full job description

About our team

We're a small but mighty team with a big impact. We support higher education institutions and prospective students around the world, combining strong product knowledge, curiosity and teamwork to solve problems and deliver a great experience for our users.

We pride ourselves on our high CSAT scores, collaborative approach and commitment to continuous improvement.

Here's where you come in

As a Customer Support & Technical Specialist, you'll become a subject matter expert across the Unibuddy platform, helping our higher education institution customers, students and internal teams navigate technical issues and get the most from our products.

You'll investigate and resolve technical support queries, support Customer Success Managers with onboarding and implementation challenges, and work closely with Product and Engineering to drive issues through to resolution.

We're looking for someone who enjoys solving problems, loves getting to the root cause of issues, and isn't afraid to roll up their sleeves and find answers independently.

What you'll be doing

Investigating, troubleshooting and resolving technical issues across the Unibuddy platform.
Acting as a subject matter expert across the Unibuddy platform, with particular expertise in CRM integrations, Assistant and product configuration.
Partnering with Customer Success Managers to understand upcoming onboarding activity, provide technical guidance throughout the implementation journey, and support onboarding, implementation and product-related queries.
Replicating issues, identifying root causes and creating clear, high-quality bug reports for Product and Engineering.
Building strong relationships with Product, Engineering and Customer Success teams to help deliver great customer outcomes.
Creating and maintaining Help Centre content, internal documentation and self-service resources.
Identifying opportunities to improve support processes, self-service resources and the overall user experience.

What we're looking for

Experience in a customer support role within a SaaS, technology or software environment.
Experience supporting CRM integrations, platform configuration or technical implementations.
Strong troubleshooting and problem-solving skills.
A naturally curious and investigative mindset.
Confidence working independently and taking ownership of issues.
Excellent written and verbal communication skills.
Experience working with tools such as Intercom, Jira, Salesforce and Slack.
A collaborative approach and the ability to work effectively across teams.

It would be a bonus if you could bring

Experience working within higher education or EdTech.
Experience working with AI products, chatbots or knowledge-based support tools.
Experience working in a high-growth technology company.
Experience using browser developer tools, device emulation or log analysis.

What we offer

Competitive salary
Highly flexible work culture
Private healthcare
Life insurance coverage
Pension matched up to 6%
Generous time off: 25 days of annual leave, plus an additional special day for a personal occasion (like your birthday, engagement, or wedding), extra days based on tenure, and 4 additional days at the end of the year for a company-wide shutdown
Significantly enhanced parental leave: Including maternity, paternity, and adoption leave
Equipment: A MacBook and all the tools you need to do your best work
Inclusive and supportive culture: We pride ourselves on our diverse team, with 55 employees across the UK, Europe, US, India, and Canada.

Department

Customer Success

Locations

London Campus

Remote status

Hybrid

Yearly salary

£40,000

Employment type

Full-time

About Unibuddy

Unibuddy is reimagining how higher ed does recruitment.

We help higher education institutions position themselves as an attractive choice, authentically engaging students and simplifying their recruitment process. All in one platform. Over 1 million students have used our tools to make the right choice about their higher education journey.

Founded in 2017

Co-workers 55

Apply Now

Refine Your Search

technical specialist jobs in bow, gtl

Customer Support & Technical Specialist

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

Scrum Master - SC Eligible - Government Projects

IT Support Technician

IT Support Specialist - London

Digital Learning and IT Support Officer

Financial Crime Analyst

IT Support Specialist I

Financial Analysis Technical Specialist - Payment Systems Supervision

Technical Services Quality Systems Technician

Technical Support Specialist

Research Technician (Media Preparation Facility) - 0.5fte job share

Service Administrator

Product Support Specialist - EMEA

Intelligence Specialist VP

IT Solutions Specialist | Notre Dame London

Audio Editing Specialist - Freelance AI Trainer Project

Autonomous Vehicle Safety Officer

IT Specialist

AI Specialist - AI Trainer - Freelance - 8-20hrs/week - Remote

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