Principal Work, Jobs in Bow Brickhill, Bkm (with Salaries)

Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
4d
Building Control Officer
West Northamptonshire Council —Towcester
- £39,190 - £41,797 a year
- Part-time
- Annual leave
- Employee assistance programme
Principal Design Manager
Wates —Milton Keynes
- Leadership
3d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
8d
Principal Planning Officer
Milton-Keynes-Council —Milton Keynes
- £48,226 - £52,413 a year
- Full-time
- Annual leave
- Employee discount
8d
Principal Delivery Manager
bp —Milton Keynes
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Relocation assistance
- Annual leave
14d
Principal Stress Engineer
Collins Aerospace —Leighton Buzzard
- Full-time
- Travel
- In-person
- Annual leave
- Employee assistance programme
1d
Journalist
BBC —Dunstable
- £27,600 - £31,000 a year
- Full-time
1d
Health, Safety & Wellbeing Advisor
Kier Group —St. Neots
- £40,000 - £54,000 a year
- Full-time
- Travel
- Flexible schedule
10d
Senior Planner
Kier Group —St. Neots
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Construction
- In-person
- Flexible schedule
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
10d
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
10d
Archives Officer (Logistics)
Headland Archaeology —Silsoe
- £32,488 - £35,535 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Driving
- Relocation assistance
- Annual leave
Quick apply
1d
Technical Director
Arcus FM —Milton Keynes
- £80,000 - £100,000 a year
- Full-time
- Financial services
- Leadership
Quick apply
8d
Principal Operational Analyst
MBDA —Stevenage
- £45,000 - £50,000 a year
- Overtime
- Hybrid work
- Military
- Analysis skills
- Leadership
- Free parking
9d
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Senior/Principal Training Instructor
MBDA —Stevenage
- £40,000 - £49,000 a year
- Overtime
- Hybrid work
- Engineering
- In-person
- Communication skills
- Free parking
- Relocation assistance
4d
Fraud Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Assistant Principal (Inclusion)
Cedar Road Primary School —Northampton
- £52,026 - £54,663 a year
- Leadership
- School
- Employee assistance programme
5d
Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Project management
- Bachelor's degree
Quick apply

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Technical Operations Manager

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time
4 days ago

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Jira
Technical support
Analysis skills
Continuous improvement
ITIL
IT support
Organisational skills
IT
Communication skills

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

We are looking for a dynamic, hands-on and forward-thinking IT Service Manager to join our team. The successful candidate will oversee the service desk and lead our IT service management function, focusing on delivering a best-in-class IT experience for all users. This role requires both management and technical background to lead by example, driving continuous improvement across IT services, and ensuring exceptional service delivery, customer satisfaction, and operational excellence. The role requires a proactive approach, the ability to work autonomously, and strong organisational skills.

Principal Accountabilities

Working very closely with different functions within the company, including Incident Management, Customer Technical Support, Technology, & Delivery Squads to:

Lead the service desk function, mentor, and manage the team, offering guidance and support to foster high performance and encourage professional growth.
Full responsibility of IT service desk operations, actively driving resolutions of service desk tickets and requests while ensuring the delivery of exceptional IT service standards across the team.
Enhance the end-user IT experience by implementing innovative workplace technologies, adopting industry best practices, and collecting regular feedback to understand and address user needs effectively.
Develop, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to uphold high service quality. Collaborate with stakeholders to continuously improve service metrics.
Leverage extensive technical expertise to lead by example, providing handson troubleshooting support as required and mentoring the IT service desk team members to enhance their technical competencies.
Set and maintain the standards for the Joiner-Mover-Leaver (JML) process to ensure seamless employee onboarding, internal transitions, and offboarding, while improving the experience through automation.
Manage IT asset processes to optimize the utilization of hardware and software resources, including lifecycle management.
Conduct regular weekly team meetings, team performance evaluations, and training sessions to strengthen team capabilities and skills.
Serve as the final point of escalation and collaborate closely with the Incident Management and Platforms Engineering teams to address and resolve complex issues.
Utilize metrics and reporting tools to drive performance improvements and demonstrate the value of IT services to the organization.
Stay informed about industry trends and technological advancements to ensure the organization benefits from cutting-edge solutions and methodologies.
Proactive approach to identifying potential IT issues and implementing preventative measures to mitigate risks.
Working independently and autonomously to manage tasks and projects, ensuring their timely and high-quality completion.

Personal Attributes & Experience

Applicants must have the unrestricted right to work in the UK, as we are unable to provide sponsorship.
A minimum of 5 years of experience in leading and managing IT Support Engineers, adopting a hands-on approach and serving as a point of escalation when required.
Strong technical expertise, evidenced by previous experience in technical support roles, including proficiency with ITSM tools such as Jira.
Prior experience in Service Management within a dynamic IT environment, with a sound understanding of and exposure to the ITIL Service Management Framework to ensure the delivery of high-quality services and continuous improvement.
Exceptional attention to detail, coupled with excellent written and verbal communication skills.
Proven analytical thinking skills, with the ability to prioritize tasks based on severity and urgency.
Demonstrated experience in developing, implementing, and reporting on SLAs and KPIs to assess team productivity and performance.
A collaborative approach, with the ability to work effectively across functional boundaries to address customer-related issues and achieve shared objectives.
A proactive and self-motivated mindset, with the capability to work independently on projects that contribute to the broader objectives of the function.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Apply Now

Refine Your Search

principal jobs in bow brickhill, bkm

Technical Operations Manager

Building Control Officer

Principal Design Manager

AAA Screening Programme Manager

Principal Planning Officer

Principal Delivery Manager

Principal Stress Engineer

Journalist

Health, Safety & Wellbeing Advisor

Senior Planner

Associate Director - IT and Digital Transformation

Quality Improvement Lead

Archives Officer (Logistics)

Technical Director

Principal Operational Analyst

CDD Analyst

Senior/Principal Training Instructor

Fraud Analyst

Assistant Principal (Inclusion)

Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M

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