Job Description After Sales Coordinator
Location: Camptech Head Office
Department: Customer Service / After Sales
Reports To: After Sales Manager / Operations Manager
About Camptech
Camptech is a leading manufacturer and supplier of caravan awnings and outdoor leisure products, recognised for quality, innovation, and excellent customer service throughout the UK and European leisure industry.
Role Overview
The After Sales Coordinator plays a key role in delivering exceptional customer support and ensuring all after-sales enquiries are managed efficiently and professionally. This position acts as a central point of contact for customers, retailers, and service partners, coordinating warranty claims, replacement parts, technical support, and issue resolution to maintain high customer satisfaction levels.
In addition to after-sales responsibilities, the role will also provide operational support across sales administration, logistics coordination, and general business activities, working closely with management and directors to support the wider business.
Key Responsibilities
- Manage all incoming after-sales enquiries via phone and email.
- Process warranty claims in line with company policies and procedures.
- Coordinate replacement parts orders and dispatch requirements.
- Liaise with customers, retailers, suppliers, and internal departments to resolve product issues promptly.
- Maintain accurate customer records and after-sales documentation.
- Track and follow up outstanding claims, repairs, and customer cases.
- Assist with technical product support and troubleshooting where required.
- Work closely with warehouse and logistics teams regarding spare parts and product returns.
- Support sales order processing and assist with sales administration tasks when required.
- Monitor and check courier shipments, ensuring deliveries and collections are processed accurately and efficiently.
- Liaise with courier companies regarding shipment queries, delays, and tracking issues.
- Work closely with management and directorship on additional business tasks and projects as assigned.
- Support continuous improvement of customer service processes and after-sales systems.
- Ensure all customer interactions reflect Camptech’s professional standards and brand values.
- Escalate complex or recurring issues to management when necessary.
Skills & Experience Required
- Previous experience in a customer service, after-sales, or sales administration role preferred.
- Strong communication and organisational skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- Confident telephone manner and professional email communication skills.
- Good IT skills including Microsoft Office and order processing systems.
- Problem-solving mindset with strong attention to detail.
- Ability to work both independently and as part of a team.
- Experience within the caravan, camping, leisure, or outdoor products industry is advantageous but not essential.
Personal Attributes
- Customer-focused and proactive.
- Calm under pressure with a positive attitude.
- Reliable, organised, and detail-oriented.
- Flexible and willing to support different areas of the business.
- Willingness to learn technical product knowledge.
- Team player with strong interpersonal skills.
What We Offer
- Competitive salary.
- Company pension scheme.
- Staff discounts on Camptech products.
- Opportunities for development and progression.
- Friendly and supportive working environment within a growing leisure industry business.
Working Hours
Full-time, permanent position.
Standard office hours.
How to Apply
Please submit your CV and covering letter outlining your suitability for the role.
Pay: £24,500.00-£25,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
