Service desk Work, Jobs in Bowthorpe, Nfk (with Salaries)

Service Manager Assistant
Snelling Business Systems —Wymondham
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3h
Data Quality Controller
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
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Junior Sales Assistant
Broom Boats —Brundall
- £22,568 - £26,436 a year
- Full-time
- English
- Driving
- Mentoring
- Free parking
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GAP Group —Norwich
- Full-time
- Microsoft Outlook
- Sales
- Customer service
7d
IT Support Apprentice
API Microelectronics Ltd. —Great Yarmouth
- IT
- Communication skills
- School
- Employee assistance programme
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2d
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Epos Now —Norwich
- Up to £28,500 a year
- Full-time
- Communication skills

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Service Manager Assistant

Snelling Business Systems
Wymondham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
3 hours ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Life insurance
Car scheme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
GCSE
English
Windows
Microsoft Office
Computer skills
Communication skills

Full job description

Job Title: Service Manager Assistant

Hours of Work: 8am -5pm Monday - Friday

Summary of Position

For the right candidate we offer the chance to join a multi award winning specialist Audio Visual company that is part of the PSNI Global Alliance network, this is full-time role is based in our Wymondham HQ, the position offers a competitive salary, a generous pension scheme, life cover, paid sickness leave, access to the cycle to work scheme and an EV vehicle salary sacrifice scheme plus 20+8BH days paid holiday. We also offer and encourage ongoing training and development.

The Service Manager Assistant has a unique opportunity to work in the fast-growing Snelling service department, with a focus on sales of our suite of support services, licenses, and remote monitoring deployments. This role is ideal for a candidate who is interested in gaining experience in both customer service and sales, as well as who is excited by the key mission of increasing the revenue and scope of the department within the company. This role also offers flexibility through occasionally supporting the helpdesk function of the department when holiday cover requires it, putting you in front of our most valuable customers.

In this role, you will work alongside, and be mentored by the Service Manager, assisting with renewal and new service sales, as well as reporting and account management tasks for our existing high-profile customers.

The successful candidate will have excellent communication skills, a proactive approach, as well as an innovative approach to sales projects and opportunities. As part of our team, we will always work with a degree of urgency to deliver the best possible service to our customers.

Primary Responsibilities

Creating insightful service performance reports for key customers.
Quoting for and tracking of support requests, support licenses and support renewals.
Undertaking of continuous improvement tasks for the service sales department.
Shadowing Service Manager in customer meetings to progress follow-up actions.
Producing detailed reporting on preventative maintenance activities for key managed customers.
Coordinating cross-department projects for service improvement tasks, sales requests, and support enquiries.
Responding to requests for support via email, phone and tickets (for service desk cover).
Feeding back to customers following reactive and scheduled service works.

Person Specification

Qualifications & Training

Essential

At least 5 GCSE including Maths & English
Excellent command of English grammar and spelling

Desirable

Sales training

Experience

Essential

Experience using computers and computer applications such as MS Windows, Excel, Word and Outlook.

Desirable

Experience working with customers directly
Experience creating reports using data
Work experience in a sales and / or service role

Qualities & Attitude

Essential

Excellent communication skills
Self-motivated and driven
Empathetic with customers and a desire to resolve issues in a timely manner
A desire to learn and progress
Keen interest in technology
Be able to reliably attend Snelling offices

Desirable

Examples of resolving a problem or improving a process
Motivated to progress in sales

System Knowledge

Competent with Microsoft Office including Outlook, Word and Excel

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Sick pay

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in bowthorpe, nfk

Service Manager Assistant

Data Quality Controller

Junior Sales Assistant

Hire and Sales Coordinator

IT Support Apprentice

✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨

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