Support & client services managers Work, Jobs in Bowthorpe, Nfk (with Salaries)

Financial Services Administration Manager
ALAN BOSWELL GROUP LIMITED —Norwich
- £45,000 - £55,000 a year
- Full-time
- Management
- Financial services
- In-person
- Annual leave
- Life insurance
Quick apply
Communications Officer
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Hybrid work
- Marketing
- Social media management
- SharePoint
- Annual leave
1d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
8h
Customer Contact Advisor (Evenings)
Norse Group LTD —Norwich
- £26,438.07 a year
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
2h
Senior Operations Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Operations Manager
Stephen Green and Associates —Attleborough
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
12d
Service Manager
Williams Lea —Norwich
- £65,000 a year
- Full-time
- Hybrid work
- Referral programme
Careline365 BRAND MANAGER
Careline365 —Norwich
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Free parking
- Employee assistance programme
7h
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Finance Manager (Full-time or part-time)
Telemachus —Norwich
- From £34,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
FastTrack Trainee Mortgage Adviser
Haysto —Norwich
- £26,000 - £30,000 a year
- Full-time
- Bachelor's degree
- No degree
- Annual leave
- Referral programme
Quick apply
Assistant Travel Plan Coordinator
WSP —Norwich
- Part-time
- Hybrid work
- Microsoft Office
- Communication skills
- Flexitime
- Work from home
Financial Crime Manager
Aviva —Norwich
- Part-time
- IT
- Financial services
- Employee discount
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Facilities, Health and Safety Coordinator
Break Charity —Norwich
- £19,821 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
6d
Senior Account Manager/Customer Success Manager
Verisk —Norwich
- Full-time
- IT
- Annual leave
- Life insurance
Client Delivery Executive
NielsenIQ —Norwich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee assistance programme
Quick apply
1d
Clinical Support Administrator
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Customer service
- IT
1d
SPC Manager - Norwich
Semperian Group —Norwich
- Up to £85,000 a year
- Full-time
- Hospital
- Annual leave
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
8d

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support & client services managers jobs near bowthorpe, nfk

Financial Services Administration Manager

ALAN BOSWELL GROUP LIMITED -
Norwich

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Canteen
Life insurance
Referral programme
Sick pay

Qualifications

Pension
Management
Performance management
Financial services
Leadership

Full job description

Financial Services Administration Manager

Location: Norwich
Full time, permanent
Reporting to: Directors

About the role

We are looking for an experienced Financial Services Administration Manager to lead and develop our Financial Services administration function. This is a pivotal leadership role, responsible for managing a multi‑skilled administration team, ensuring regulatory compliance, driving efficiencies, and delivering excellent outcomes for both clients and advisers.

You will oversee workflow across Financial Services, support the servicing of existing business, the submission of new investments and play a key role in developing people, processes, and systems in line with business strategy and FCA expectations.

Key responsibilities

As Financial Services Manager, you will:

Lead, motivate and manage a team of administrators and technical staff (currently c.22 team members)
Monitor workloads, allocate work, points of contact, rotas and cover to ensure efficient service delivery
Oversee administration and technical support across Wealth, Corporate and Protection business
Work closely with our Compliance Manager to Ensure FCA and compliance requirements are consistently met and embedded within the team
Promote a strong TCF culture, placing excellent client outcomes at the centre of all support functions
Identify training needs and implement development, coaching and CPD plans
Conduct appraisals, one‑to‑ones, probation reviews and performance management
Recruit, develop and resource the team to meet current and future business needs
Answer and support day‑to‑day product and process queries
Review, improve and implement new processes, efficiencies and system changes
Manage and contribute to projects, including IT and e‑commerce initiatives
Liaise closely with Compliance, Directors, Product Providers and key stakeholders
Provide information to the Senior Management team and Directors around work undertake by administrators, and where any backlogs may develop.
Ensure company values are upheld across all Financial Services staff
Provide management reporting and updates to the Directors
Engage with and ensure most effective use of our CRM – Intelligent Office.

What we’re looking for

You’ll be a confident and capable people manager with strong Financial Services knowledge and a proactive, improvement‑focused mindset.

Essential skills and experience:

Proven experience managing administration teams within Financial Services
Strong people management, coaching and leadership skills
Good knowledge of life assurance, pensions and investment products
Excellent organisational, prioritisation and delegation skills
Ability to analyse workflows and implement efficiencies and improvements
Confident communicator, able to motivate, influence and engage teams and stakeholders
Experience of training, development and performance management

Why join us?

A key leadership role within a respected Financial Services business
Opportunity to shape and improve systems, processes and team development
Supportive senior leadership and collaborative working environment
Focus on quality, compliance and client outcomes — not just volume
Long‑term career development within a growing organisation

Benefits:

25 days annual leave + Bank Holidays (option to purchase up to 3 additional holiday days in April each year)
Annual Company bonus scheme
Life Insurance (4x annual salary)
Bupa Cashplan
Salary Exchange pension scheme
Supported professional training and development
Discounted financial services and insurance products
Funded professional memberships
Recruitment referral incentive bonus ‘refer a friend’
Client introduction commission incentive etc.
Bike to work scheme
Subsidised restaurant in the Norwich office

About us and what we offer:

At Alan Boswell Group we are proud of our people, their successes and value their contributions to our growing business. Whether you are new to insurance or have a number of years’ experience to bring, we encourage employees to develop and grow.

We offer excellent remuneration, benefits package including pension and healthcare scheme, and opportunities for promotion within the company help us hold on to and nurture talent.

To apply:

Please send your CV to [email protected]

Job Types: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Benefits:

Additional leave
Canteen
Cycle to work scheme
Life insurance
Sick pay

Experience:

IFA: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in bowthorpe, nfk

Financial Services Administration Manager

Communications Officer

Contact Centre Team Manager - Customer Service

Customer Contact Advisor (Evenings)

Senior Operations Administrator

Operations Manager

Service Manager

Careline365 BRAND MANAGER

Customer Success Manager

Finance Manager (Full-time or part-time)

FastTrack Trainee Mortgage Adviser

Assistant Travel Plan Coordinator

Financial Crime Manager

Branch Sales Manager

Facilities, Health and Safety Coordinator

Senior Account Manager/Customer Success Manager

Client Delivery Executive

Clinical Support Administrator

SPC Manager - Norwich

Client Development Manager

I want to receive the latest job alerts for support & client services managers in bowthorpe, nfk

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