Account supervisor Work, Jobs in Box, Wil (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
7h
Team Leader (Express)
ASDA —Corsham
- £13.71 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
3d
Accounts Payable Team Leader
Catalent —Swindon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Credit Control Team Leader - Hybrid Working
TrustFord —Bristol
- Hybrid work
- Hotel
- Annual leave
- Employee discount
Quick apply
Assistant Store Manager *CRIBBS CAUSEWAY NEW STORE OPENING*
Levi Strauss & Co. —Bristol
- Part-time
- Sales
- Customer service
Quick apply
13d
Charity Assistant Shop Manager
PDSA —Bristol
- £13.80 an hour
- Full-time
- Employee assistance programme
- Employee discount
Growth & Sales Market Leader, Transport UK&I - Highways Market Director
Ramboll —Bristol
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Annual leave
Quick apply
Assistant Store Manager (40 Hours)
Levi Strauss & Co. —Bath
- Full-time
- Sales
- Customer service
Quick apply
Supervisor - 40 hours
Levi Strauss & Co. —Bath
- Full-time
- Sales
- Customer service
- Team management
Quick apply

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account supervisor jobs near box, wil

Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
7 hours ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

account supervisor jobs in box, wil

Customer Care Supervisor

Team Leader (Express)

Accounts Payable Team Leader

Credit Control Team Leader - Hybrid Working

Assistant Store Manager CRIBBS CAUSEWAY NEW STORE OPENING

Charity Assistant Shop Manager

Growth & Sales Market Leader, Transport UK&I - Highways Market Director

Assistant Store Manager (40 Hours)

Supervisor - 40 hours

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