Customer service manager Work, Jobs in Box, Wil (with Salaries)

Customer Experience Manager (copy)
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
1h
Customer Base Manager
Truespeed Communications Ltd —Bath
- £50,000 a year
- Hybrid work
- Free parking
- Life insurance
2d
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
7d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Team Leader
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Leadership
Branch Manager - Chippenham
GoldUnion Nexus —Chippenham
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
6d
Assistant Manager
Storage King —Bath
- Up to £27,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
4d
Operations Manager - South East & West
Elior UK —Swindon
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Conference & Events Manager
Apex Hotels Ltd —Bath
- Weekend availability
- Hospitality
- Bar
- Management
- Employee assistance programme
- Employee discount
Quick apply
Admin and Communications Manager
St Mark's Community Centre —Bath
- £14 an hour
- Part-time
- Hybrid work
- Customer service
- Supervising experience
- Preschool
Quick apply
4h
Padel Club Manager
Riverside Padel Limited —Chippenham
- £28,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Free parking
- Profit sharing
Quick apply
Welcome & Service Assistant Manager
National Trust —Bath
- £14.16 an hour
- Weekend availability
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
7d
Front Office Manager
Bowood Hotel Spa and Golf Resort —Calne
- Weekend availability
- Hotel
- Front desk
- Guest services
- Free parking
- Employee assistance programme
Quick apply
Customer Service Team Leader
William Hill —Melksham
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
14d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swindon
- Full-time
- Management
- Bachelor's degree
- Leadership
11d
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Part-time Customer Service Manager
International Workplace Group plc —Lydney
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave

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Customer Experience Manager (copy)

Lovehoney Group -
Bath

Quick apply

Job details

Full-time
1 hour ago

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Project management
IT
Communication skills

Full job description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Experience Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the senior leadership team in Operations, your focus will be on improving customer experience and satisfaction. In this role, you will combine your appreciation for the customers with your capacity for creative solutions. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

Act as the primary advocate for the voice of the customer, ensuring customer feedback is gathered, analysed, and integrated into organisational strategies of Operations, Marketing, Commercial, Technology and Product teams.
Analyse customer feedback, behaviour, and touchpoints to identify opportunities to enhance the customer experience as well as oversee the resolution of customer-related issues.
Introduce, consolidate and monitor the company’s customer satisfaction measurement system with metrics like NPS, Rating portals, CSAT, Product Reviews, Customer complaints, Social Media sentiments etc.
Lead customer feedback training programs to build organizational awareness and accountability for customer satisfaction.
Work closely with the Customer Retention and Customer Analytics teams to ensure insights are widely adopted and leveraged to create a top-notch customer experience, driving customer satisfaction end-to-end.Stay informed on industry trends, tools, and best practices to continuously evolve the global customer experience strategy of the Lovehoney Group.

What you should bring

5+ years of experience in customer experience, customer insights, or a similar role, ideally in the retail sector.
Expertise in managing customer satisfaction tools and platforms, particularly with AI, and an analytical mindset with the ability to translate data into actionable strategies.
Strong project management and problem-solving skills with a proven ability to collaborate across departments to achieve customer-focused outcomes.
Exceptional communication and interpersonal skills to influence stakeholders and drive initiatives.
Analytical mindset with the ability to translate data into actionable strategies.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it.
Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice.
Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview
Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritize transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick apply

Refine Your Search

customer service manager jobs in box, wil

Customer Experience Manager (copy)

Customer Base Manager

Customer Services Team Leader

Customer Experience Manager

Senior Manager - Customer Vulnerability

Operations Manager

Customer Service Team Leader

Branch Manager - Chippenham

Assistant Manager

Operations Manager - South East & West

Conference & Events Manager

Admin and Communications Manager

Padel Club Manager

Welcome & Service Assistant Manager

Front Office Manager

Customer Service Team Leader

Area Manager, Customer Fulfillment

Customer Service Team Leader

Part-time Customer Service Manager

Manager of Dedicated Implementations - EMEA

I want to receive the latest job alerts for customer service manager in box, wil

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