Technical advisor Work, Jobs in Brackley, Nth (with Salaries)

Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
10d
IT Manager
Farol Ltd. —Thame
- £45,000 - £60,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Employee discount
Quick apply
10d
Customer Experience Manager - Prestige and Specialist Vehicles
Unity Automotive Ltd - Unity Oxford —Kidlington
- £32,500 - £38,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
- Sales
Quick apply
Technical Support Advisor - Bókun (French Speaker)
Tripadvisor —Oxford
- Weekend availability
- Customer service
- English
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Systems Manager - Data
Silverstone —Silverstone
- Full-time
- Azure
- SQL
- AWS
Quick apply
9d
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Senior HSW Advisor
Ferrovial —Brackley
- Full-time
- Civil engineering
- Heavy lifting
- Communication skills
Customer Service Advisor
Barclays —Northampton
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
5d
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
11d
Cable Jointer Trainee – Adult Trainee Programme
SSE —Oxford
- £29,504 - £51,000 a year
- Overtime
- Customer service
- Travel
- Hand tools
- Annual leave
- Employee discount
12d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Targeting Analyst
Barclays —Northampton
- SQL
- Machine learning
- Continuous improvement
5d
SALES EXECUTIVE
Verisure Services (UK) Limited —Towcester
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Cycles Sports Advisor
Decathlon UK —Oxford
- £25,775.88 a year
- Part-time
- Communication skills
UX Researcher
Barclays —Northampton
- Presentation skills
- Continuous improvement
- AI
9d
Compliance Consultant
Valpak —Stratford-upon-Avon
- £28,850 - £35,000 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Beauty Advisor/Artist Beauty Advisor
Estee Lauder —Milton Keynes
- Weekend availability
- Customer service
Junior Application Engineer
GE Vernova —Rugby
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
12d

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Technical Service Desk Advisor

Ricoh -
Northampton

Apply Now

Job details

Permanent
10 days ago

Qualifications

ITIL
Communication skills

Full job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered
Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets
Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer.
Maintain understanding of applicable technologies in use by Ricoh customers to contribute to a higher level of first time fix rates.
Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers
Engage in “shift left” activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction

You will ideally have

Experience of working in a fast paced customer services department
Experience of using service management systems.

Technical knowledge of Ricoh's software and hardware portfolio is required.
Technical experience of providing remote support to customers

An awareness of ITIL framework
Must be capable of working unsupervised to agreed timescales
Excellent communication skills – both verbal and written
Excellent interpersonal skills
Ability to develop good relationships with customers
Ability to organise and prioritise work in an effective manner
Ability to work under pressure
Methodical and disciplined approach to work
Ability to work well in a team.
General knowledge of Third party support agreement(s)
A basic understanding of Service level agreements or arrangement(s)
Excellent troubleshooting skills
Ability to mentor and train team members
Excellent time keeping
Able to recognise a Major incident or outage and escalate accordingly.

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.

FUNCTION

Field Service

LOCATION

Northampton

CONTRACT TYPE

Permanent

CLOSING DATE

09-Jul-2026

Apply Now

Refine Your Search

technical advisor jobs in brackley, nth

Technical Service Desk Advisor

IT Manager

Customer Experience Manager - Prestige and Specialist Vehicles

Junior Commercial Advisor

JUNIOR SALES ADVISOR

Technical Support Advisor - Bókun (French Speaker)

Senior Systems Manager - Data

Contact Centre Advisor (Night Shift)

Senior HSW Advisor

Customer Service Advisor

Associate Director - IT and Digital Transformation

Cable Jointer Trainee – Adult Trainee Programme

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Customer Targeting Analyst

SALES EXECUTIVE

Cycles Sports Advisor

UX Researcher

Compliance Consultant

Beauty Advisor/Artist Beauty Advisor

Junior Application Engineer

I want to receive the latest job alerts for technical advisor in brackley, nth

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