Helpdesk coordinator Work, Jobs in Bracknell, Brk (with Salaries)

Helpdesk Coordinator
Q3 Services Group Limited —Theale
- £30,000 a month
- Part-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Work from home
- Employee discount
Quick apply
4d
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
14d
Chiller Service Engineer
Daikin Industries Ltd. —Watford
- Overtime
- Communication skills
- Annual leave
Quick apply

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Helpdesk Coordinator

Q3 Services Group Limited -
Theale

Quick apply

Job details

Permanent | Part-time
£30,000 a month
4 days ago

Benefits

Employee mentoring programme
Work from home
Employee discount
Paid volunteer time

Qualifications

Management
Customer service
Facilities management
GCSE
Supply chain
Information security
Communication skills
Help desk

Full job description

Main Duties

The role of helpdesk co-ordinator is to end-to-end support the facilities management helpdesk, ensuring that requests are dealt with professionally and are completed within required service levels based upon accurate prioritisation and allocation. Using our CAFM software (Facilio) the helpdesk co-ordinator will log and monitor all reactive and planned works to ensure non-conformance is escalated appropriately, and that clients has live access to accurate information on the current status of all activities.

Knowledge, skills & experience required:

Pedigree in a service provider/client delivery working on a helpdesk an integrated FM relationship
Background in managing complex national supply chain to complete reactive/planned activities
Good understanding facilities management services and relevant legislation
Understanding of the importance of accurate and timely data
Experience of working with a CAFM package
Robust understanding of information security and areas such as GDPR
Ability to think from the point of view of an end user, customer, and operation
Background in using data in an FM environment to improve delivery

Successful candidate will have:

· Strong customer service skills

· Ability to effectively communication regardless of the level of the recipient

· Innate need to problem solve

· Zero tolerance approach to addressing health & safety risk

· Acute sense of pride in delivering great customer service

· Excellent communication skills (written & verbal)

· Good listening skills and ability to interpret data and problem solve

· Self-motivated and able to work on own initiative in a team environment

· Takes ownership and holds self-accountable for delivery within remit

· Collaborative and influencing skills

· Ability to work under pressure and meet deadlines and targets

· Does not allow difficulties to get in the way of quality and final delivery

Job Types: Part-time, Permanent

Pay: £30,000.00 per month

Benefits:

Employee discount
Employee mentoring programme
Paid volunteer time
Work from home

Education:

GCSE or equivalent (preferred)

Experience:

Help desk: 1 year (preferred)
Facilities management: 1 year (preferred)

Work Location: Hybrid remote in Theale (Berkshire, South East Region)

Quick apply

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Helpdesk Coordinator

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