Annual salary: up to £26,845.00
In Tenancy Coordinator
Location: Basingstoke -Office Based
Contract: Full time, Permanent Role, 37.5 hours per week
Salary: up to £26,845 per annum depending on experience
About the Role:
We are looking to recruit an experienced Coordinator for our In Tenancy team, whose primary focus is repairs and property services. Based in Basingstoke you will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property. This is a busy role that requires a high level of organisation, resilience, and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.
The job entails a variety of duties including reporting any issues, monitoring and chasing up a variety of maintenance issues raised. Dealing with access requests and any noise or nuisance disputes. You will also be required to talk to the licensees of the properties and raise any issues with quick fixes.
The responsibilities of the role will involve:
- Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.
- Reporting issues to Letting Agents and Landlords in a timely manner and monitor progress whilst conducting outbound communications with involved parties.
- Ensuring targets are met to reduce any penalties form the client.
- Completing accurate IT records on system
- Working collaboratively with internal departments to ensure the best outcome for the customer.
- Contributing to the team with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
- Taking personal responsibility for developing own skills, knowledge and understanding of services, processes, technology, and community issues.
- To observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.
- Carry out any other job function as required in delivering service to the customers.
Role Criteria:
- Property management experience, residential lettings
- Previous customer service experience
- Computer literate
- Excellent time management
- Ability to work in a fast-paced environment
- Experience working within an office environment would be ideal but not essential
Benefits we can offer you:
- 25 days annual leave plus bank holidays (pro-rata)
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply or to discuss your application further; contact:
Beth Dunford (
[email protected])
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
