optimization manager Work, Jobs in bracknell, brk (with Salaries)

Customer Services Manager
Barco —Bracknell
- Management
- Engineering
- English
2d
Real Estate Program Manager, EMEA
UL Solutions —Basingstoke
- £173,400 - £231,200 a year
- Hybrid work
- Project management
- Bachelor's degree
- Contracts
Product Manager
Clinisys —Woking
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
Fleet Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
Product Manager
Stanley Black & Decker —Maidenhead
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Annual leave
- Employee discount
Consumer Marketing Manager UKI
Philips —Farnborough
- Full-time
- Analysis skills
Senior Specialist - Marketing
Wesco —Bracknell
- Full-time
- Marketing
- Master's degree
- Analysis skills
1d
Demand and Supply Chain Manager
Colgate-Palmolive —Surrey
- Leadership
1d
Engagement Manager - Professional
Colgate-Palmolive —Surrey
- Computer Science
- Marketing
- Project management
2d
Revenue Operations Manager
Intelli-Park —Wooburn
- £45,000 a year
- Monday to Friday
- Sales
- SQL
Quick apply
Operations Manager, Data Centres
JLL —Slough
- Computer Science
- Engineering
- Bachelor's degree
7d
Inside Account Manager
Keysight Technologies, Inc. —Wokingham
- Part-time
- Sales
- Engineering
Global Pre-Launch Campaigns Manager
GE HEALTHCARE —Chalfont Saint Giles
Product Marketing Manager
Automation Consultants Ltd —Reading
- £50,000 - £60,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- Travel
- Flexible schedule
Fixed term contract HR Business Partner
Manhattan Associates —Wokingham
- Full-time
- Microsoft Powerpoint
- English
- Human resources
ServiceNow ITOM Manager
Elanco —Hook
- Full-time
- Azure
- Computer Science
- AWS
Business Development Manager (Smart Buildings)
Honeywell —Bracknell
- Full-time
- Remote
- Sales
- Engineering
- Travel
Senior Manager, Hull Integrity
Royal Caribbean Group —Weybridge
- Engineering
- Travel
- Welding
Operations Manager, Data Centres
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
7d
Engagement Manager (Medical & RWE Strategy)
Prescient Healthcare Group —London
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Organisational skills
Quick apply
5d

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Customer Services Manager

Barco -
Bracknell

Apply Now

Job details

2 days ago

Qualifications

Management
Engineering
English
Master's degree
Continuous improvement
Mentoring
Root cause analysis
Leadership
Communication skills

Full job description

Location: Bracknell, Berkshire, GB

Kortrijk, BE

Role Overview

As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.

Key Responsibilities

Service Delivery & Operations

Manage and monitor daily field service operations to ensure high-quality service delivery.
Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.
Ensure consistent service delivery, including work performed by third-party partners or dealers.

Team Leadership & Development

Lead, coach, and develop a regional service team.
Define workforce needs and manage resource allocation effectively.
Drive capability building through training, mentoring, and knowledge transfer.
Foster continuous improvement and a high-performance culture.

Stakeholder Collaboration

Collaborate with Operations, R&D, Product Management, Sales & Marketing to ensure alignment and smooth execution.
Support Sales teams in Quarterly Business Reviews (QBRs) with key customers.

Customer Experience & Escalation Management

Act as the escalation point for critical customer issues.
Ensure timely resolution while maintaining strong communication with stakeholders.
Implement corrective and preventive actions to retain customer trust.

Service Strategy & Continuous Improvement

Drive process improvements based on root cause analysis and post-mortems.
Define and implement tools and systems to improve service delivery effectiveness.
Identify cost optimization opportunities and lead cost improvement initiatives.

Partner & Contract Management

Manage relationships with external service partners and vendors.
Ensure service agreements meet customer expectations and performance standards.

Financial & Compliance Responsibility

Own and manage elements of the service budget (revenue and costs).
Drive service revenue growth through upselling and improved service offerings.
Ensure compliance with local regulations (safety, labor laws, training requirements).

Qualifications & Experience

Master’s degree in Engineering or related technical field (or equivalent experience).
Fluency in English
Minimum 5+ years of experience in a technical, customer-facing, or service-oriented environment.
Strong leadership and people management skills with a coaching mindset.
Proven commercial acumen and financial understanding.
Experience in managing service operations, KPIs, and performance improvement initiatives.

Key Competencies

Customer-centric mindset
Leadership and team development
Results-driven with a commercial focus

What We can Offer

Competitive Salary & Benefits
Opportunity to lead regional service excellence initiatives
Exposure to cross-functional collaboration at a global level
Ability to directly impact customer satisfaction and business growth

️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Apply Now

Refine Your Search

optimization manager jobs in bracknell, brk

Customer Services Manager

Real Estate Program Manager, EMEA

Product Manager

Fleet Manager - Heathrow Airport

Product Manager

Consumer Marketing Manager UKI

Senior Specialist - Marketing

Demand and Supply Chain Manager

Engagement Manager - Professional

Revenue Operations Manager

Operations Manager, Data Centres

Inside Account Manager

Global Pre-Launch Campaigns Manager

Product Marketing Manager

Fixed term contract HR Business Partner

ServiceNow ITOM Manager

Business Development Manager (Smart Buildings)

Senior Manager, Hull Integrity

Operations Manager, Data Centres

Engagement Manager (Medical & RWE Strategy)

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