At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers, providing them with sector expertise, best-in-class account management, and the most innovative products & solutions. Discover the unique, international spirit of DHL, where your commitment is recognized and rewarded.
Manager, Digital Content (d/f/m), DHL CSI DCIS
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Contract Type: Permanent
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Employment Type: Full-time
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Work Mode: Hybrid
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Location: Bracknell, UK / Troisdorf, Germany
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Recruiting Contact: CSI Recruiting Team [email protected]
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Application deadline: June 28, 2026
Digital Customer Interactions & Sales focuses on creating outstanding digital interactions for our customers and enabling digital sales for our business units. This includes responsibility for our group website dhl.com, where we shape content strategy, technical platform development, and constantly evolve the most important customer journeys.
Manager, Digital Content plays a pivotal role in shaping the future of DHL.com by identifying, shaping, and driving cross–Business Unit (xBU) spaces as a critical component of its evolution. This role ensures a clear differentiation between Business Unit (BU) and xBU experiences, enabling seamless navigation while reinforcing the distinct value propositions of each and delivering consistent, high‑quality customer experience across DHL.com.
As part (xBU Space workstream lead) of the DHL.com NextGen initiative, this role brings together business priorities and content strategies to deliver compelling, user‑centric experiences that engage prospects, support end‑to‑end customer journeys, and drive measurable growth through Digital Sales engines and BU transactional platforms.
What’s your role:
- Content strategy &experience: Define and deliver xBU content and experience strategies that translate to BU priorities and user needs to create clear narratives, structured journeys, and value‑driven digital experiences
- Vision & roadmap: Define and drive the long‑term vision and roadmap for xBU content and UX, shaping a connected, xBU experience aligned to BU priorities
- NextGen xBU workstream: Lead and evolve the DHL.com NextGen xBU workstream, advancing xBU spaces into engaging, future‑ready experiences
- Authoring management: Provide guidance to a team of authors, ensuring effective prioritisation and delivery of xBU content across dhl.com
- Project delivery & governance: Execute an end-to-end project delivery, including roadmaps, timelines, stakeholder management, risks, and budgets
- Research, insights & optimisation: Conduct market, user, SEO & competitive research and apply a UX‑driven approach to continuously improve experiences through MVP, analytics, keyword analysis, usability testing and A/B testing
- Business unit collaboration: Foster a strong partnership with our business counterparts across our DHL Business Units
- Executive communication: Drive the creation of effective management communications (e.g. presentations) and ad-hoc requests from senior management
What We’re Looking For
- University degree in Business Administration, Marketing, or IT
- At least 4-6 years’ experience in online marketing with a strong focus on digital user experience and content marketing, or closely related roles within the digital space (e.g. Content Marketing Manager, Product/Project Manager, Product Owner).
- Proven experience defining, developing, and delivering customer-centric UX and content strategies across the full customer journey, with a clear focus on driving business value.
- Strong conceptual, strategic, and creative mindset, with the ability to work independently and solve complex problems.
- Solid understanding of digital marketing disciplines, particularly content marketing on websites, as well as SEO, SEA, social media advertising and marketing, and display advertising.
- Ideally, understanding and practical experience of Content Management Systems and platforms for multiple country/language website management, preferably Adobe Experience Manager
- Hands-on knowledge of user research and testing methodologies, such as online focus groups, surveys, MVP development, A/B testing, and usability testing, with the ability to translate insights into data-driven decisions (experience with Adobe Analytics and CRM tools is an advantage).
- Foundational experience working with website content management systems, ideally Adobe-based platforms.
- Excellent project management skills, including familiarity with different delivery approaches and the ability to determine when to apply agile versus traditional project management methods.
- Robust stakeholder management and communication capability
- Proactive mindset with a willingness to go the extra mile!
- Fluency in English required
Your contact:
If you have any questions regarding the job, please feel free to reach out to [email protected].
Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).
Apply now! We are looking forward to your application!
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As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
We are looking forward to your application.
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