Main purpose of the role
The primary aim of the role is to deliver and maintain a high level of customer care and an exceptional quality of service across all facility service areas. This includes providing a welcoming and safe environment for all customers, and delivering services and support for all sports, fitness, and health & wellbeing activities. A key focus is to help drive user and membership satisfaction while ensuring high membership retention. Finally, it's crucial to ensure facilities and equipment are always maintained to the highest standard.
Main duties and responsibilities
Note: The list below may vary to include other reasonable requests (as directed by university management) which do not change the general character of the job or the level of responsibility entailed.
- Deliver pool lifeguard duties and pool supervision; Supervise a variety of swimming sessions ensuring facility procedure and policies are adhered to. Assess the pool area for any possible hazards, deliver action when/where required and carry out regular water testing ensuring all are reported to line managers.
- Carry out all reception duties including use of till, operation of management information system, cashing up and depositing daily takings, preparing banking, taking fees, advance bookings, hiring equipment, membership payments options and sale of sports goods.
- To ensure all aspects of Health and Safety are adhered to in relation to all users, equipment and staff as stated in the Health and Safety guidance, Normal Operating Procedures and Emergency Action Plan. Ensure all accidents are actioned where appropriate, recorded and any serious occurrences are reported to the Sport Centre Manager and/or other required parties.
- Carry out general inspections, audits and checks across the facilities to ensure standards of cleaning and maintenance of all facility areas are of a high standard, ensuring all users are made welcome and have a high-quality experience in a completely safe environment.
- To maintain an excellent public image to users, clients, staff and students generally, and positively promote the facilities and its' Services by providing excellent standards of service, therefore ensuring high customer satisfaction.
- Undertake fitness tests, inductions and monitor individual training programmes. Formulate and adapt exercise programmes and tailor to specific customer 10 requirements. Create and maintain up-to-date information on all programmes, customer records and all fitness-related administration.
- Design and deliver Gym Floor and Studio based non-specialised Group Exercise and high intensity interval training (HIIT) sessions to clients of all abilities either in a structured group or ad hoc gym floor setting e.g. timetabled classes, team building/ice breaker sessions targeting other University departments, sports clubs, schools and community groups in conjunction with the Sports Centre Manager.
- Ensure that Fitness Suite users are advised, assisted and instructed in a manner that provides high customer satisfaction and encourage users to make the most of the fitness suite and to ensure fair use of the equipment.
- Design and deliver the BEEP referral programme (up to the Level of qualification the individual holds), and work within the set guidelines of the National framework in conjunction with the Facility Management team.
- Complete operational tasks as and when required including cleaning, pool plant operation, set-up and dismantling of a range of sports and other equipment.
- Carry out administrative duties including the input and calculation of daily cashing up/banking onto excel spreadsheet for spreadsheet for financial analysis, data basing of member details, analysing payments, running reports, first stage direct debits, salary deductions, stock checks and responding to Unique Fitness emails.
- Support in the delivery of a range of sports programmes, courses, activities, leagues and events. This includes the direct delivery of certain activities, classes and programmes as part of normal duties and governed by competence and qualifications.
- To generally assist in furthering the successful development and operation of the facilities, maintaining and improving the standards of the facility, becoming actively involved in development tasks as required.
- Be pro-active at all times. Ensure up-to-date information on opening times, classes and events are available on reception at all times. This may require master copy editing or production of new advertisements and information sheets on programmes such as Microsoft Word, Excel, on social media and the facilities website.
- To provide flexible clerical cover and assist in the day-to-day duties of the Front of House Managers.
- Deal effectively with customer related issues both in person, in correspondence and over the phone by handling, recording and document complaints/issues, either by resolving at the first stage informally or referring on to the appropriate formal process.
- Under guidance and mentoring, assist with marketing and organising promotional events/Open Days, instructional courses and classes.
- Partake in regular RLSS Lifeguard, First aid and other health and safety training to meet the requirements, rules and regulations stated by governing bodies and the University of Bradford.
- Undertake appropriate training to ensure up-to-date knowledge and to assist in development of new services/ programmes within the facility. To attend CPD training courses as agreed in the performance development review or by mutual agreement in order to help contribute to REP’s (Register of Exercise Professionals) accreditation and other sport/leisure governing body requirements.
- To undertake any other duties commensurate with the nature and grading of the post, as directed from time to time by the Facility Management team or other Senior Manager.
- As a university citizen supporting key student events throughout the year such as Open days, clearing, enrolment, and Graduation
Pay: £24,074.00-£24,351.00 per year
Benefits:
- Company pension
- Gym membership
- On-site gym
- On-site parking
- Sick pay
Work Location: In person
