The Airedale Group
Job Title: Project Administrator & Engineering Scheduler
Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.
Job Overview:
You will provide administration support to the business, working in a fast-paced environment which will require reactive responses to achieve a positive outcome. Dealing with engineers, customer and supplier enquiries via phone or email; with the responsibility of organising, planning and ensuring the smooth running of all installations.
Key Responsibilities:
- Respond to any incoming calls and enquiries.
- Update customer records with any new information.
- Coordinate and book engineers for upcoming jobs and site installations.
- Complete install schedules for our engineers and subcontractors.
- Send schedule to all relevant dept’s after all information has been checked and updated as required.
- Liaise with the Project delivery team on any install changes or issues you are made aware of.
- Chase completed Test & commissioning sheets and work sheets from engineers.
- Electronic filing of any documents that are relevant for install dept.
- Prepare and process invoices for installations.
- Maintain accurate, up-to-date records of all training certifications and qualifications for in-house engineers, subcontractors, and Airedale ventilation engineers; proactively schedule and coordinate required training and renewals.
- Prepare comprehensive installation packs (digital and hard copy) to ensure engineers have all necessary documentation, technical information, and site details prior to commencing work.
- Raise and issue purchase orders to subcontractors following job allocation and confirmation of works.
- Issue purchase orders as requested by engineers for additional materials as required.
- Raising orders from the customer quotes: sending supplier purchase orders as requested by the salesperson
- Managing each job raised end to end: ensuring all kit pricing is correct from supplier order acknowledgements and delivery dates are adhered to and confirmed by suppliers.
- Work closely with the transport department to ensure installs and deliveries are aligned.
- Concluding with closing jobs on customer portals and passing the job to accounts to be invoiced.
Experience Required:
- Office administration/customer service experience.
- Experience of scheduling and planning logistics would be highly advantageous.
- Professional telephone manner.
- Good knowledge of all Microsoft packages.
- Ability to work in a fast-paced office environment.
- Proactive and reliable with a "can do" attitude.
- Excellent IT skills
- Ability to multitask and prioritise workload.
- Strong communication skills.
The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.
Job Type: Full-time
Work Location: In person
