Complaints manager Work, Jobs in Bradford, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
18h
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
8d
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
4d
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Hotel Manager
Casa Brighouse —Brighouse
- £50,000 a year
- Full-time
- Hospitality
- Bar
- English
Quick apply
Practice Manager
Mulberry Street Medical Practice —Pudsey
- £45,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Patient care
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
7d
Customer Success & Sales Operations Manager
Snugfort Limited —Middleton Park
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
Front of House Manager - Grade 5
University of Bradford —Bradford
- £27,644 - £29,959 a year
- Part-time
- Customer service
- University
- Communication skills
11d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
1d
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
14d
Home Manager
Bridge Oak —Pudsey
- Weekend availability
- Care plans
- Leadership
Quick apply
2d
Service Delivery Manager
Kone —Keighley
- Full-time
- Hybrid work
- Management
- Salesforce
- English
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
6h
Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
Head of Operations
Yorkshire Health Network —Harrogate
- £45,000 - £55,000 a year
- Full-time
- Management
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
10d
Service Administration Manager
Pelican Engineering —Castleford
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Deputy Operations Manager
Caritas Group Practice —Halifax
- Full-time
- GP surgery experience
- Project management
- Contracts
- Store discount
- Employee discount
Quick apply
Procurement Manager
Pure Pet Food —Cleckheaton
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Free parking
- Employee discount
Quick apply
3d
Customer Insight Tracking Manager - Customer Experience
Morrisons —Bradford
- Monday to Friday
- Café
- Communication skills
- Free parking
- Store discount
Quick apply

I want to receive the latest job alerts for complaints manager in bradford, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year
18 hours ago

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

complaints manager jobs in bradford, wyk

Customer Services Team Leader

Customer Resolution Team Leader

Customer Service & Planning Manager

Compliance Manager

Hotel Manager

Practice Manager

Large and Complex Loss Handler

Customer Success & Sales Operations Manager

Front of House Manager - Grade 5

Customer Services Team Leader

Operational Support Officer

Home Manager

Service Delivery Manager

Service Delivery Manager

Front Office Manager

Head of Operations

Service Administration Manager

Deputy Operations Manager

Procurement Manager

Customer Insight Tracking Manager - Customer Experience

I want to receive the latest job alerts for complaints manager in bradford, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected