Implementation lead Work, Jobs in Bradford, Wyk (with Salaries)

Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Service Improvement Lead
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
- Communication skills
8d
Programme Manager (Families First Partnership Programme)
Bradford Children and Families Trust —Bradford
- £53,384 - £60,953 a year
- Full-time
- Experience working with children
- Budgeting
- Annual leave
10d
Professional Services Director
M. Saraiva Professional Services Ltd. —Bradford
- £82,000 - £102,000 a year
- Full-time
- CRM software
- Writing skills
- Microsoft Office
Quick apply
14d
Executive Support Officer
City of Bradford Metropolitan District Council —Bradford
- £34,434 - £36,363 a year
- Communication skills
- Analytics
Production Manager
Fig & Willow —Ilkley
- £55,000 - £58,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
SENCo - 2nd In Charge
The HOPE Centre For Inclusion —Leeds
- Experience working with children
- Organisational skills
- Leadership
School Business Manager - Russell Hall Primary School
Calderdale Council —Bradford
- £34,434 - £39,152 a year
- Full-time
- Human resources
- Organisational skills
- Budgeting
Built In Quality Leader
NewPrinces Group —Bradford
- Monday to Friday
- Continuous improvement
- Quality control
- In-person
- Annual leave
People, Capability & Change Lead
1ST LOCATE (UK) LIMITED —Temple Newsam
- £38,000 - £40,000 a year
- Full-time
- Human resources
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
7d
Maintenance Supervisor
Overgate Hospice —Elland
- £31,500 a year
- Full-time
- Continuous improvement
- Organisational skills
- Hospice
- Free parking
- Life insurance
Quick apply
13d
Project Administrator
Trust Primary Care —Bradford
- £24,852.66 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
- Sick pay
Quick apply
Resilience & Response Team Leader
Yorkshire Water —Bradford
- £42,214 - £52,767 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
8d
Lead Delivery Manager
NHS England —Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
Early Help Gateway Operational Manager
Bradford Children and Families Trust —Bradford
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Mentoring
- Annual leave
9d
Shift Manager
Nestlé —Halifax
- £61,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
3d
Relational and Restorative Practice Lead
Bradford Children and Families Trust —Bradford
- £42,839 - £46,142 a year
- Full-time
- Analysis skills
- Experience working with children
- No degree
- Annual leave
Implementation Senior Lead
Sopra Steria —Leeds
- Up to £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
Contract Integration Project Lead
Incora —Mirfield
- From £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- AI
9d
Vulnerable Clients Team Manager (maternity cover)
Christians Against Poverty —Bradford
- £19,494 a year
- Part-time
- Hybrid work
- Training & development
- Leadership
- Flexitime
- Employee discount
3d

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Multichannel Cx Team Lead

Vintage Cash Cow -
Morley

Quick apply

Job details

Full-time
£30,000 - £32,000 a year

Qualifications

CRM software
Customer service call handling
Stakeholder collaboration
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Internal quality assurance

Full job description

Description

About the team:

At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items.

With a focus on reCommerce, reuse and recycling, we’re driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a positive global impact.

About the role:

We’re building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more.

This is a hands-on leadership role, where you’ll drive performance, quality, and customer satisfaction — ensuring that your team delivers consistently excellent service across all channels. You’ll balance day-to-day operational oversight with coaching, development, and continuous improvement.

The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability.

Key Responsibilities

Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance.
Conduct regular 1:1s, quality reviews, and team meetings, QA’s under People Management.
Identify skills gaps and deliver targeted coaching or training
Set clear goals and expectations, and ensure accountability
Support onboarding and upskilling of new team members
Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity.
Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded
Manage scheduling, workload balancing, and resource planning to meet contact demand
Handle real-time escalations, complaints, or complex queries as needed
Identify recurring issues, friction points or inefficiencies, and contribute to service improvements
Provide feedback to wider teams on customer pain points, product/service issues, or process improvements
Support the implementation of new tools, processes, and systems within the team
Collaborate with other team leaders and departments to ensure seamless end-to-end customer experiences.
Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success.
Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance.

Skills, Knowledge and Expertise

Essential Skills & Experience:

Proven experience in a customer service/contact centre leadership role minimum 2 years
Strong people leadership and coaching skills, with the ability to bring out the best in others
A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc.
Confident using data to monitor team performance and drive improvement
Excellent communication skills — empathetic, clear, motivating
Comfortable with change, and able to lead others through transitions
Highly organised, calm under pressure, and solution-focused

Nice to Have (But Not Essential)

Familiarity with CRM and contact centre technologies
Experience in sales

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

Quick apply

Refine Your Search

implementation lead jobs in bradford, wyk

Multichannel Cx Team Lead

Service Improvement Lead

Programme Manager (Families First Partnership Programme)

Professional Services Director

Executive Support Officer

Production Manager

SENCo - 2nd In Charge

School Business Manager - Russell Hall Primary School

Built In Quality Leader

People, Capability & Change Lead

Maintenance Supervisor

Project Administrator

Resilience & Response Team Leader

Lead Delivery Manager

Early Help Gateway Operational Manager

Shift Manager

Relational and Restorative Practice Lead

Implementation Senior Lead

Contract Integration Project Lead

Vulnerable Clients Team Manager (maternity cover)

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