Learning and development advisor Work, Jobs in Bradford, Wyk (with Salaries)

Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Marketing Advisor - In Store Communications
Morrisons —Bradford
- Agile
- Free parking
- Store discount
Quick apply
10h
Jaguar Land Rover Service Advisor
Sytner Jaguar & Land Rover Huddersfield —Huddersfield
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head of People
Velstar —Leeds
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
1d
Principal Design Consultant
HippoDigital —Leeds
- £79,000 - £92,000 a year
- Hybrid work
- In-person
- Leadership
- Employee discount
Customer Service Advisor
Yorkshire Building Society —Halifax
- £24,500 a year
- Customer service
- Financial services
8d
Senior Policy and Implementation Advisor
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
5d
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
6d
Employee Relations Advisor
Schneider Electric —Leeds
- Full-time
- Hybrid work
- English
- Human resources
- IT
- Annual leave
- Life insurance
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
6d
Platform Admin – Case Management
Liberty Global —Bradford
- Full-time
- Hybrid work
- JavaScript
- Agile
- AI
- Annual leave
Project and Finance Manager
Davren: Community Solutions —Halifax
- £31,559 a year
- Microsoft Office
- Supervising experience
- Project management
- Work from home
- Bereavement leave
Quick apply
Senior Occupational Health Advisor
West Yorkshire Fire & Rescue Service —Bradford
- £49,600 - £53,048 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
5d
HR Advisor
Yorkshire Learning Trust —Leeds
- £32,163 a year
- Full-time
- Administrative experience
- Human resources
- IT
- Employee discount
Quick apply
9d
HR Manager - Beech Hill School
Kirklees Council —Halifax
- Full-time
- Management
- Travel
- Human resources
- Employee assistance programme
Client Service Advisor - Corporate Insurance, Leeds
Aon Corporation —Leeds
- Hybrid work
- Organisational skills
- Communication skills
Safety, Health and Environmental Advisor
Luminate Education Group / Business Support —Leeds
- £36,987 - £39,238 a year
- Hybrid work
- University
- Education
- Annual leave
Director of Estates and Facilities
Delta Academies Trust —Knottingley
- £82,654 - £91,157 a year
- Full-time
- Free parking
Client Service Advisor (maternity cover)
Equifax —Leeds
- Full-time
- Microsoft Word
- Google Suite
- Customer service
- Sick pay

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learning and development advisor jobs near bradford, wyk

Customer Experience Advisor

Anchor -
Bradford

Apply Now

Job details

Fixed term contract
£26,900 - £28,000 a year
6 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Numeracy
Organisational skills
Communication skills

Full job description

Contract: 12-Month Fixed-Term Contract
Hours: 34.5 hours per week
Salary: £26,900 pro rata, increasing to £28,000 pro rata upon successful completion of probation, plus shift allowance
Shift Pattern: Combination of early, late and night shifts (7:00am–3:00pm, 3:00pm–11:00pm and 9:30pm–7:00am)

About the Role

As part of the On Call team, you will provide reassurance, assistance and practical support to a customer base of approximately 60,000 Anchor and private customers. You will liaise regularly with contractors, emergency services, colleagues, customers and their families to deliver an exceptional level of service. Full training and ongoing support will be provided.

Reporting to the On Call Team Manager (or Team Leader whilst on shift), you will work as part of a dedicated team delivering a 24-hour community alarm service to customers aged 55 and over across England.

Key Responsibilities

Work alongside a team of up to 13 Customer Service Advisors to deliver a 24-hour community alarm service.
Manage alarm activations, including medical emergencies, requests for carer support and property repair issues.
Handle incoming and outgoing telephone calls in line with established policies and procedures.
Provide reassurance, advice and practical support to customers, colleagues, contractors and visitors.
Arrange out-of-hours emergency repairs and emergency service attendance when required.
Assess situations and coordinate the most appropriate response, ensuring accurate records are maintained.
Escalate calls and incidents appropriately, seeking guidance from Team Leaders where necessary.
Process information received via telephone and email, maintaining accurate and up-to-date customer records.
Exercise sound judgement and decision-making while remaining calm under pressure.

Required Knowledge and Experience

Good numeracy and literacy skills.
Working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word.
Experience of supporting customers remotely, identifying needs and managing expectations over the telephone.
Experience working with older people, community alarms, alarm monitoring or within a call centre environment would be advantageous, but is not essential.
Experience of working to targets or KPIs and taking ownership of personal development.

Required Skills

A genuine passion for delivering outstanding customer service.
Ability to remain professional, calm and empathetic in challenging situations.
Strong interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
Excellent verbal and written communication skills with a high level of attention to detail.
Resilient, adaptable and flexible, with the ability to work a variety of shifts.
Strong organisational skills, including the ability to multitask, prioritise effectively and manage competing demands.
Sound judgement and decision-making skills, with the confidence to act independently when appropriate.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Apply Now

Refine Your Search

learning and development advisor jobs in bradford, wyk

Customer Experience Advisor

Marketing Advisor - In Store Communications

Jaguar Land Rover Service Advisor

Customer Support Advisor

Head of People

Principal Design Consultant

Customer Service Advisor

Senior Policy and Implementation Advisor

Customer Service Advisor (Hybrid)

Employee Relations Advisor

Customer Service Advisor (Hybrid) Day/Night

Platform Admin – Case Management

Project and Finance Manager

Senior Occupational Health Advisor

HR Advisor

HR Manager - Beech Hill School

Client Service Advisor - Corporate Insurance, Leeds

Safety, Health and Environmental Advisor

Director of Estates and Facilities

Client Service Advisor (maternity cover)

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