Senior office manager Work, Jobs in Bradford, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Senior PR manager
The Bigger Boat —Mirfield
- From £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Work from home
Quick apply
8d
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
8d
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Senior Project Manager
Consejo Ciudadano UK —Leeds
- £5,400 - £7,500 a month
- Full-time
- Microsoft Office
- Project management
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Colleague Relations Senior Manager
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Senior Facilities Manager
BNP Paribas —Leeds
- Full-time
- English
- Microsoft Office
- Accounting
- Annual leave
- Employee discount
3d
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
Supplier Performance Manager
Yorkshire Water —Bradford
- £74,000 - £79,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Contracts
- Annual leave
- Flexible schedule
1d
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
1d
Operational Customer Communications Manager
Skipton Building Society —Skipton
- £75,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
8d
Commercial Performance Senior Manager
LeoVegas Mobile Gaming Group —Leeds
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Annual leave
Quick apply
7d
People Services Delivery Partner
Anchor —Bradford
- £48,000 a year
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Employee discount
1d
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Group Workplace Manager
Pure Retirement —Leeds
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Marketing Manager
CGI —Leeds
- Full-time
- Marketing
- Bachelor's degree
- IT
Quick apply
Audit Quality - Corporate Reporting Advisory Senior Manager
BDO —Leeds
- Full-time
- Accounting
- Communication skills
Accounts Assistant
Xeinadin —Pudsey
- Full-time
- Hybrid work
- Travel
- Accounting
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply

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senior office manager jobs near bradford, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior office manager jobs in bradford, wyk

Customer Resolution Team Leader

Senior PR manager

Primary Care Operations Manager

Senior Event & Production Manager

Senior Project Manager

Colleague Relations Senior Manager

Customer Services Team Leader

Senior Facilities Manager

Business Unit Director

Supplier Performance Manager

Business Development Manager

Lead ER Specialist

Operational Customer Communications Manager

Commercial Performance Senior Manager

People Services Delivery Partner

Senior Expansion Manager UK

Group Workplace Manager

Marketing Manager

Audit Quality - Corporate Reporting Advisory Senior Manager

Accounts Assistant

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