Customer Support Coordinator
EnviroVent Ltd
Saltaire, West Yorkshire (office-based)
At EnviroVent, we help people create healthier homes through effective domestic ventilation systems that tackle damp, condensation and mould.
We’re a small, friendly, hardworking team looking for a confident and organised Customer Care & Service Coordinator to become an important part of our day-to-day operation.
This role would suit someone who genuinely enjoys speaking with people, takes pride in providing excellent service, and likes being part of a close-knit office where everyone works together and supports each other.
About the Role
You’ll be one of the first points of contact for homeowners, landlords and tenants contacting EnviroVent.
A big part of the role is understanding customer concerns, asking the right questions, and arranging surveys for our specialists to attend. You’ll also support existing customers by discussing ongoing servicing and maintenance options.
No technical experience is required, but you should be comfortable learning the basics of our products and services over time so you can speak confidently with customers.
This is a varied role that combines customer service, organisation, communication and relationship management.
What You’ll Be Doing
- Handling inbound customer enquiries by phone and email
- Speaking with homeowners and landlords about damp, mould and ventilation concerns
- Asking questions to understand customer needs and identify the right next steps
- Booking property surveys and coordinating appointments
- Following up with existing customers regarding servicing and maintenance options
- Keeping customer records accurate and up to date
- Providing a friendly, calm and professional experience throughout the customer journey
- Working closely with a small office team to keep everything running smoothly
We’re Looking For Someone Who
- Is confident and personable on the phone
- Communicates clearly and professionally
- Is organised and able to manage multiple enquiries at once
- Enjoys working as part of a small team
- Is reliable, proactive and willing to learn
- Takes pride in delivering great customer service
- Can build trust and rapport naturally with customers
Experience in customer service, property, lettings, scheduling or office administration would be helpful, but attitude and personality are just as important to us.
Why Join EnviroVent?
- Friendly and supportive working environment
- Small team where your contribution genuinely matters
- Stable, growing business with opportunities to develop
- Varied role with responsibility and customer interaction
- Full training provided on our systems and services
- Free on-site parking
- Company pension
How to apply?
Please send your application through the Indeed platform, containing your CV and a covering letter with a few sentences to tell us what you enjoy about customer-facing work, and what type of working environment suits you best.
Job Details
Job Type: Full-time
Schedule: Monday to Friday 9am to 5pm
Location: Saltaire (office-based role, no remote work will be considered)
Preferred Experience
- Customer service: 1 year (preferred)
Education
- GCSE or equivalent (preferred)
If you enjoy working with people, like being part of a supportive team, and want a role where no two days are the same, we’d love to hear from you.
Apply today to join EnviroVent.
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
