Customer experience manager Work, Jobs in Bradford (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Billing Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
5d
Packing and Despatch Supervisor - Bespoke Manufacturing
Whiteghyll Ltd —Bradford
- £14.00 - £14.50 an hour
- Weekend availability
- Forklift
- Team management
- Warehouse experience
- Free parking
Quick apply
6d
Operational Customer Communications Manager
Skipton Building Society —Skipton
- £75,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
4d
Resourcing Coordinator - Grade 6
University of Bradford —Bradford
- £31,236 - £33,951 a year
- Full-time
- University
- Human resources
- Annual leave
2d
Operational Support Grade - HMP Wetherby (Prison Support Role)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
General Manager
NPS Engineering Group —Bradford
- Full-time
- Sales
- Engineering
- ERP systems
- Free parking
Quick apply
8d
Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Bradford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Operational Training Manager
GXO Logistics —Bradford
- Up to £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Conservatory Assistant Manager
Coral Windows —Bradford
- £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
Retail Sales Manager
Kitking Pro Ltd —Bradford
- From £13.45 an hour
- Customer service
- Team management
- Organisational skills
Quick apply
1d
Catchment Delivery Manager
Lanes Group —Bradford
- £48,000 - £55,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Casual Delivery Driver
Carsa Limited —Bradford
- £12.71 an hour
- Temporary
- Sales
- Customer service
- Driving
Quick apply
Customer Experience Assistant
Leeds City College —Leeds
- £25,948 a year
- Hybrid work
- Customer service
- Microsoft Office
- University
- Annual leave
4d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

customer experience manager jobs in bradford

Customer Resolution Team Leader

Customer Services Team Leader

Billing Customer Service Advisor

Proofreader

Packing and Despatch Supervisor - Bespoke Manufacturing

Operational Customer Communications Manager

Resourcing Coordinator - Grade 6

Operational Support Grade - HMP Wetherby (Prison Support Role)

Customer Services Team Leader

General Manager

Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped

Operational Training Manager

Area Care Manager

Conservatory Assistant Manager

Padel Club Manager

Retail Sales Manager

Catchment Delivery Manager

Planning and Scheduling Team Leader

Casual Delivery Driver

Customer Experience Assistant

I want to receive the latest job alerts for customer experience manager in bradford

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