Works manager Work, Jobs in Bradford Bd1 (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
General Manager
NPS Engineering Group —Bradford
- Full-time
- Sales
- Engineering
- ERP systems
- Free parking
Quick apply
11d
Store Manager - 12 Month Maternity Cover Contract
Deichmann uk —Bradford
- £32,500 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Operation manager
Awp tarmac —Bradford
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Free parking
Quick apply
4d
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Store Manager - Across North West & Midlands
Morrisons —Bradford
- Leadership
- Annual leave
- Employee discount
Quick apply
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
Trainee Installation Manager
Home Decor GB Ltd —Leeds
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Regional Manager
WeBuyAnyCar —Leeds
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
8d
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
2h
Supported Accommodation Zonal Manager
Restorative Social Care Services —Bradford
- £43,000 - £46,500 a year
- Full-time
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Management Opportunities - West Wales
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Salesperson
Barker and Stonehouse —Birstall
- £24,784.50 - £45,000.00 a year
- Weekend availability
- Bilingual
- Computer literacy
- Merchandising
- Store discount
- Annual leave
Quick apply
9d
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
9d
SHEQ Manager
Durrants —Bradford
- £65,000 - £70,000 an hour
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Organisational skills
- Work from home
- Life insurance
Quick apply
Food Technologist (Dairy & Cheese)
Emerald Cheese Ltd —Bradford
- £24,420.00 - £43,504.25 a year
- Part-time
- Microsoft Office
- Analysis skills
- Free parking
- Employee discount
Quick apply
Market Street Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Maintenance & Grounds Manager
Catgill Campsite Ltd —Skipton
- £35,000 - £40,000 a year
- Weekend availability
- Maintenance
- Hotel
- Supervising experience
- Employee discount
Quick apply
Sales Manager | Cars2 Geely Bradford
Cars 2 ltd —Bradford
- Weekend availability
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

works manager jobs in bradford bd1

Customer Resolution Team Leader

General Manager

Store Manager - 12 Month Maternity Cover Contract

Operation manager

Area Care Manager

Store Manager - Across North West & Midlands

Padel Club Manager

Trainee Installation Manager

Regional Manager

Primary Care Operations Manager

New Homes Officer

Supported Accommodation Zonal Manager

Management Opportunities - West Wales

Salesperson

Continuous Improvement Manager

SHEQ Manager

Food Technologist (Dairy & Cheese)

Market Street Manager - Nottingham Area

Maintenance & Grounds Manager

Sales Manager | Cars2 Geely Bradford

I want to receive the latest job alerts for works manager in bradford bd1

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