Customer experience manager Work, Jobs in Bradwell, Ess (with Salaries)

Service Desk Controller
Armill Lift Trucks Limited —Braintree
- From £27,500 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Lead Customer Experience Manager
Sainsbury's —Braintree
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
2d
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
Digital Marketing & Operations Manager
The School of Photography —Braintree
- £35,000 - £63,000 a year
- Full-time
- Social media management
- In-person
- AI
- Annual leave
Quick apply
10d
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
9d
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
Office administrator and telesales
G & G Gallo Enterprises Ltd —Braintree
- £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
FM Supervisor
OCS Group —Witham
- Monday to Friday
- Management
- Computer literacy
- Supervising experience
Quick apply
9d
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
13d
Works Manager
Acrow Galvanizing Ltd , part of Wedge Group —Haverhill
- £40,000 - £45,000 a year
- 8 hour shift
- Continuous improvement
- Team management
- In-person
- Free parking
- Employee assistance programme
Quick apply
13d
Part Time Supervisor, Calvin Klein Braintree
Calvin Klein —Braintree
- Full-time
- Customer service
- Supervising experience
- Conflict management
Retail Sales Assistant
The Works —Braintree
- 8 hour shift
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
9d
Retail Supervisor
Castore —Braintree
- Part-time
- Sales
- Supervising experience
- Conflict management
Quick apply
Day Centre Manager
ECL —Maldon
- £30,000 a year
- Call to connect
- Experience working with individuals with disabilities
- Travel
- Training & development
- Paid training
- Annual leave
Quick apply
13d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
Quick apply
Barista - Store# 66435, Braintree-Galleys Corner DT
Starbucks —Braintree
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
14d
Information / Document Controller – Chelmsford (Hybrid Remote) - £30k
Ada Meher —Chelmsford
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Flexitime
- Work from home
Quick apply
Service Growth Manager
4site Consulting Ltd —Colchester
- £43,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply

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Service Desk Controller

Armill Lift Trucks Limited
Braintree

Quick apply

Job details

Permanent | Full-time
From £27,500 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Internal department liaison
Analysis skills
Transportation management systems
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Communication skills
Planned maintenance

Full job description

Job Overview

JOB DESCRIPTION

Service Desk Controller – Fork Truck & Materials Handling Industry

Job Title: Service Desk Controller
Department: Service
Reports To: Service Manager
Location: Braintree, Essex
Hours: Mon – Thurs 07.45 – 16.45 Friday 07.45 – 16.00
Employment Type: Permanent – Full time

1. Job Purpose

The Service Desk Controller is responsible for the efficient day-to-day coordination of the Company's field service and engineering operations.

The role is the central point of contact between customers, service engineers, the Service Manager, parts department and management, ensuring that breakdowns, repairs, servicing, planned maintenance and statutory examinations are scheduled, progressed and completed efficiently.

The Service Desk Controller will ensure that customer requirements are dealt with promptly and professionally, engineers are appropriately allocated to jobs, and all service documentation and records are accurately maintained.

The role is critical to maintaining high levels of customer service, engineer utilisation, first-time fix performance, job control and compliance.

2. Key Responsibilities

A. Service Desk & Customer Management

Act as the primary point of contact for customers requiring service, repairs, breakdown assistance, servicing or examinations.
Receive and accurately record customer service requests by telephone, email and other communication channels.
Establish the nature and urgency of reported faults and determine the appropriate response.
Provide customers with realistic information regarding engineer attendance and job progress.
Keep customers informed of delays, parts requirements and changes to planned attendance.
Deal with customer queries professionally and promptly.
Escalate complaints and serious service issues to the Service Manager.
Maintain a professional and customer-focused approach at all times.

Person Specification

Essential

Previous experience in a service desk, engineering administration, service coordination or similar role.
Excellent telephone and communication skills.
Strong organisational and administration skills.
Ability to prioritise multiple tasks.
Ability to work under pressure.
Good computer literacy.
Good attention to detail.
Ability to communicate effectively with engineers and customers.
Ability to deal with changing priorities.
Professional and customer-focused manner.
Ability to work independently and as part of a team.

Desirable

Previous experience within the forklift truck/materials handling industry.
Experience of coordinating mobile engineers.
Knowledge of forklift trucks and materials handling equipment.
Knowledge of LOLER requirements.
Experience of planned preventative maintenance.
Experience using service management/job management software.
Experience dealing with breakdowns and emergency call-outs.
Understanding of parts and repair processes.
Experience in an engineering or mechanical environment.

The role offers:

Full-time, permanent employment

Pension Scheme

A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams

A position where strong performance, reliability and customer service are highly valued

Pay: From £27,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in bradwell, ess

Service Desk Controller

Lead Customer Experience Manager

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Digital Marketing & Operations Manager

Customer Enquiries Services Manager

Service Support Coordinator

Office administrator and telesales

FM Supervisor

Client Services Director

Works Manager

Part Time Supervisor, Calvin Klein Braintree

Retail Sales Assistant

Retail Supervisor

Day Centre Manager

JUNIOR SALES CONSULTANT

Barista - Store# 66435, Braintree-Galleys Corner DT

Assistant Store Manager

Information / Document Controller – Chelmsford (Hybrid Remote) - £30k

Service Growth Manager

Digital Sales Manager

I want to receive the latest job alerts for customer experience manager in bradwell, ess

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