Pay: £26,000 – £30,000 per year, depending on experience
Job type: Full-time or part-time considered
Location: West Mersea, Essex
Working pattern: Office-based during probation, with potential for hybrid working after this
We’re looking for an experienced, organised, accurate and commercially minded Commercial Administration & Trade Account Support Executive to help keep our trade accounts, product data, orders and internal workflows running smoothly.
This role could suit someone looking for a full-time position or someone experienced who wants a part-time role with real responsibility. We are open to discussing the right working pattern for the right person
.This is not an accountancy role, but it does include some finance and commercial admin tasks, such as credit control, invoicing support, order inputting, product data management and trade account follow-up.
You’ll support the Business Development Manager and Head of Finance across trade admin, retailer support, dropship partners, councils, schools and independent retail.If you’re confident with Excel, brilliant with detail, calm under pressure and happy juggling lots of moving parts at once, you’ll fit right in.
About Micro Scooters
We exist to make everyday journeys better for people and the planet. We are renowned for our premium, impeccably engineered scooters for kids and adults. We retail our products via our own website and through partners, including John Lewis, Smyths, Halfords, and more. We are a family-founded and run company. Our 25-strong team has transformed how families across the UK get around for the past two decades. We are a proud B Corp and Carbon Neutral certified business.
About the role and what you’ll do
Trade account support
- Manage daily trade orders, partner requests and account queries
- Support trade customers, retailers, schools and councils with accurate, helpful admin
- Build strong working relationships with existing trade accounts
- Respond to queries from trade partners quickly and professionally
- Chase deliveries, resolve order issues and keep partners updated
- Support key accounts with product information, order updates, stock availability and documentation
- Help warm up prospects across schools, councils and independent retailers
- Keep account information, pricing, order details and partner records accurate and up to date
Order, stock and fulfilment admin
- Input orders accurately across trade, marketplace and dropship channels
- Track orders from placement through to delivery
- Chase delivery updates and help resolve fulfilment issues
- Manage stock information across trade, FBA and dropship locations
- Keep dropship partners within agreed service levels
- Handle delivery documentation and fulfilment queries
- Spot operational issues early and help prevent them becoming bigger problems
Product data and commercial admin
- Input and maintain accurate product information across systems
- Support new product set-up, product data entry and retailer onboarding information
- Work with spreadsheets, line forms, product lists and partner templates
- Help ensure product data, pricing and availability information is correct
- Support invoicing, credit control and account follow-up where needed
- Keep internal workflows tidy, updated and easy for others to follow
- Prepare clear, accurate information for existing and new partners
What you will be great at
- Working in a fast-paced environment without getting flustered
- Juggling lots of tasks at once while staying accurate
- Keeping spreadsheets, product data and admin tidy
- Spotting small errors before they become big problems
- Working through detailed tasks carefully and consistently
- Communicating clearly with trade partners, retailers and internal teams
- Chasing information, deliveries and updates without needing to be asked twice
- Following processes properly, while improving them when they feel clunky
- Managing your time and keeping on top of deadlines and SLAs
- Staying calm, structured and solution-focused when it gets busy
What this role isn’t
This is not a traditional finance or accountancy role. You won’t be preparing accounts or doing bookkeeping, but you will support with commercial admin tasks such as credit control, invoicing follow-up, order accuracy and account information.
It is also not a sales role where you’ll be expected to cold call all day or win new business from scratch. You will, however, support existing trade customers, schools, councils, retailers and prospects by keeping information accurate, chasing updates and making sure things move forward.
This is not a slow-paced admin role either. There will be lots of small, important tasks happening at once, from order inputting and delivery chasing to product data, spreadsheets and account queries. The right person will enjoy being busy, organised and accurate, even when there are several things competing for attention.
What you will definitely need to be considered
- Experience in an admin, commercial admin, trade support, operations or account support role
- Strong Excel or Google Sheets skills
- Confidence using multiple systems and tools
- Excellent written communication
- High attention to detail
- Strong data entry accuracy
- Ability to manage several tasks without dropping the ball
- Reliability and pride in doing things properly
- Comfort with repetitive, routine and process-led admin
- A confident, helpful approach when dealing with customers, retailers or partners
What would be useful but is not essential
- Experience supporting trade accounts, retailers or wholesale customers
- Understanding of dropship operations
- Basic knowledge of fulfilment processes and stock movements
- Experience with invoicing, credit control or commercial admin
- Familiarity with product data, line forms or onboarding packs
- Experience working with marketplaces, schools, councils or independent retailers
Why you’ll love it
You’ll sit right at the heart of our commercial and operational world, helping to keep partners happy, orders moving, product information accurate and internal processes sharp.
It’s a role where detail matters, small improvements make a big difference, and good admin genuinely helps the business grow.
Why you should come and work with us
The role will require you to be in our West Mersea, Essex office during your probation period. We are open to discussing full-time or part-time working patterns, and there may be an opportunity to work hybridly after probation.
The opportunity to work with one of the leading SMEs in the UK.
We are a family-friendly company packed with clever people who you can learn from, enhance your skills and grow with to be and do whatever you want.
The role will require you to be in our West Mersea (Essex) office for 5 days a week during your probabtion period. There is an opportunity to work hybridly after this.
Benefits and Perks include
We are the only company in our category to be both B Corp and Carbon Neutral Certified.
- 20 days holiday (with one additional day for every additional year worked up to 5 years)
- Free company scooter
- Generous friends and family discount on our products (you will be very popular at Christmas)
- Company pension
- Gifts on your birthday
- Bring your dog to work
- Cycle to work scheme
- Childcare voucher scheme
- Company car scheme
- Discounts / free products from selected other brands and partners·
- Charity fundraising during work hours
- Refer a friend scheme
- 25% of current colleagues have been internally promoted
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Sick pay
- Store discount
Application question(s):
- Are you looking for a full-time or part-time role? If part-time, please tell us how many days or hours per week you are looking for, and your preferred working pattern.
- This role involves lots of spreadsheet work, order inputting, product data and account admin. Please briefly describe your experience using Excel or Google Sheets, including the types of data or tasks you have managed.
- Tell us about a role where you had to juggle several admin tasks at once while staying accurate. What were you responsible for, and how did you keep on top of the detail?
- Have you supported trade customers, retailers, suppliers or business accounts before? If yes, please give a brief example of the type of queries or admin you handled.
- Are you willing to work in our West Mersea (Essex) office during your probation period?
Work Location: In person
