information technology managers Work, Jobs in braintree, ess (with Salaries)

Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
Head of IT
Alzheimer's Research UK —Cambridge
- £75,000 a year
- Azure
- Management
- SQL
- Sick pay
1d
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Analysis skills
- Business
- Employee discount
IT Lead & Project Coordinator
National Extensions College —Cambridge
- £33,000 - £35,000 a year
- Part-time
- Hybrid work
- Management
- Data analysis skills
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
8d
IT Transformation and Change Manager
National Extensions College —Cambridge
- £40,000 - £50,000 a year
- Temporary
- Hybrid work
- CRM software
- Computer Science
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
8d
Lead D365 Technical Manager
Costa Limited —Basildon
- Full-time
- Hybrid work
- Employee discount
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
1d
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
7d
Data Center IT Manager
Nebius —Harlow
- Microsoft Excel
- Team management
- IT
Quick apply
7d

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IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
Save money with up to 40% discount on Aviva products and other retailer discounts. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs,…
£55,000 - £70,000 a year
Digital Manager
Equans —Hatfield
This role involves travelling to sites across London and Southeast therefor a driving license is required. 2 corporate social responsibility days per year.
£55,000 - £65,000 a year
12d

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Service Desk Team Leader

Its Lolly
Braintree

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

System administration
Management
Technical support
Computer networking
Data entry

Full job description

Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care. We exist to create a technology hub for now and in the future.

About the Role

We are seeking a highly organised and detail-oriented Service Desk Team Leader will oversee the day-to-day operations of the managed service desk, acting as the primary liaison between our client and Lolly. Additionally, the Team Leader will serve as the internal coordinator across Lolly’s Provisioning, Admin, and Helpdesk teams to ensure smooth workflows, efficient ticket resolution, and consistent service delivery.

Responsibilities

Oversee ticket assignments, ensuring they are directed to the correct team and resolved within agreed SLAs.
Track tickets across their lifecycle, proactively following up with internal teams to avoid bottlenecks and delays.
Review and manage escalated issues, ensuring timely interventions and updates.
Serve as the central communication point between the service desk and Lolly’s internal teams
Build and maintain strong working relationships with internal teams to facilitate efficient problem-solving.
Act as the single voice of the managed service desk for our client, maintaining regular communication on progress, issues, and updates.
Identify recurring challenges within internal workflows and recommend optimizations.
Lead the service desk team to ensure tickets are resolved efficiently and professionally.
Provide training and support to service desk staff, ensuring they understand internal processes, tools, and escalation protocols.
Collaborate with our client to anticipate changing needs and adapt workflows accordingly.
Drive initiatives to streamline communication between our client and Lolly’s internal teams.

Key Skills & Requirements

Ability to collaborate effectively with our clients’ stakeholders and internal Lolly teams.
Proven experience in managing workflows across multiple internal departments.
Focus on delivering a seamless and positive experience for our client and internal teams.
Proactive approach to identifying and resolving cross-departmental issues.
Strong skills in tracking performance metrics and deriving actionable insights.

Preferred Qualifications

3+ years of experience in data entry, systems administration, and team leader management.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

information technology managers jobs in braintree, ess

Service Desk Team Leader

IT Operations & Digital Workplace Manager

Head of IT

Business Systems, Delivery & Change Manager

IT Lead & Project Coordinator

IT Transformation and Change Manager

Lead D365 Technical Manager

HELPDESK TEAM LEADER/MEMBER

IT Support Manager

Data Center IT Manager

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