Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.
Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.
We exist to create a technology hub for now and in the future.
About the Role
We are seeking a detail-oriented and proactive Customer Onboarding Administrator to ensure our new clients have a smooth and positive start to their journey with us. In this role, you will be the first point of contact for new customers, guiding them through the onboarding process, addressing their questions, and ensuring they feel confident using our services.
Responsibilities
· Act as the primary point of contact for new customers during the onboarding process.
· Coordinate and execute onboarding activities, including account setup, system configuration, and training sessions.
· Collaborate with internal teams (Sales, Operations, IT) to ensure a seamless handoff from the sales process to onboarding.
· Monitor onboarding progress, provide timely updates to clients, and resolve any issues or roadblocks.
· Develop and maintain onboarding documentation, including checklists, guides, and training materials.
· Proactively address customer questions and concerns, ensuring their satisfaction throughout the onboarding journey.
· Gather feedback from new customers to improve the onboarding process continuously.
· Maintain accurate records of onboarding activities and client interactions in the CRM system
Key Skills & Requirements
· Previous experience in customer service, administrative roles, or onboarding processes is essential.
· Strong organisational skills and attention to detail.
· Excellent communication and interpersonal skills, with a professional and friendly demeanour.
· Ability to manage multiple tasks and prioritise effectively.
· Proficiency in using CRM software and other tools (e.g., Microsoft Office, project management platforms).
· A proactive and customer-focused mindset with a problem-solving attitude
Preferred Qualifications
· Qualification in Business Administration, Communications, or a related field is desirable.
Why Join Us?
We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.
Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.
Pay: £25,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
