Team supervisor Work, Jobs in Bramhall, Gtm (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Warehouse Team Leader
William Swindells Limited —Stockport
- £27,560 a year
- Weekend availability
- Management
- Microsoft Office
- Supervising experience
- Free parking
- Store discount
Quick apply
9d
Retail Supervisor
Screwfix —Macclesfield
- £14.08 an hour
- Weekend availability
- Annual leave
- Employee discount
Operations Supervisor
Extent Digital & Enterprise Services Ltd —Manchester
- £2,500 - £4,000 a month
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
1d
Warehouse Manager
Mountain Group —Stoke-on-Trent
- £35,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
11d
Food & Beverage ( F&B ) Supervisor
The Tytherington Club —Macclesfield
- £27,476.80 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Events Supervisor
Longbow Bars & Restaurants Ltd —Hathersage
- Up to £13.25 an hour
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
12d
Trust Site Supervisor
Stockport Council —Stockport
- £34,434 a year
- Full-time
- Hybrid work
- School
14d
Warehouse Supervisor
Primo Drinks Ltd —Stockport
- £14.42 an hour
- Weekend availability
- Team management
- Driving
- Warehouse experience
- Employee discount
Quick apply
3d
Cleaning Supervisor
Sodexo —Macclesfield
- £14.26 an hour
- Day shift
- Microsoft Excel
- Supervising experience
- Driving
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
5d
Workshop Supervisor
Evans Halshaw Ford —Manchester
- £33,540 - £37,740 a year
- Full-time
- Organisational skills
- Power tools
- In-person
- Store discount
- Annual leave
Quick apply
5d
Supervisor
Loft Social —Stockport
- £13.50 an hour
- Full-time
- Hospitality
- Customer service
- Employee discount
Quick apply
22h
Breakfast Supervisor
YOTEL Manchester Deansgate Motley —Manchester
- £13.54 an hour
- Full-time
- Hospitality
- Hotel
- Leadership
- Employee discount
Quick apply
4d
Food and Beverage Supervisor
Cottons Hotel & Spa —Knutsford
- Weekend availability
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Distribution Supervisor
DSV —Manchester
- Full-time
Business Operations Supervisor
Roy-Al Business Support Ltd —Manchester
- £2,800 - £4,600 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
1d
Contracts Manager
Construction Linx Limited —Crewe
- £40,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
Quick apply
12d
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Customer service
- Communication skills

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team supervisor jobs near bramhall, gtm

Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 5 days ago

Closing date: 25/07/2026

Job reference: GR1613087MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

team supervisor jobs in bramhall, gtm

Out of hours Contact Centre Supervisor

Warehouse Team Leader

Retail Supervisor

Operations Supervisor

Warehouse Manager

Food & Beverage ( F&B ) Supervisor

Events Supervisor

Trust Site Supervisor

Warehouse Supervisor

Cleaning Supervisor

Senior Relationship Team Leader

Workshop Supervisor

Supervisor

Breakfast Supervisor

Food and Beverage Supervisor

Premium F&B Manager

Distribution Supervisor

Business Operations Supervisor

Contracts Manager

Customer Care Agent

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