Leader in training Work, Jobs in Bramley, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
2d
Store Manager
FlooringSuperstore.com —Leeds
- Up to £50,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Advice Team Leader
Citizens Advice —Leeds
- £34,433 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Flexible schedule
Regional Manager
WeBuyAnyCar —Leeds
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Team Member
Hollywoodbowlgroup —Leeds
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
10d
People Services Delivery Partner
Anchor —Bradford
- £48,000 a year
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Employee discount
9d
Express Deputy Site Manager
ASDA —Leeds
- Full-time
- Management
- Employee assistance programme
- Employee discount
11d
111 Health Advisor Wakefield
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Paid training
- Annual leave
5d
Built In Quality Leader
NewPrinces Group —Bradford
- Monday to Friday
- In-person
- Communication skills
- Annual leave
Deputy Manager
Aldi —Bradford
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
2d
Customer Representative - Wakefield
Nationwide Building Society —Wakefield
- From £26,500 a year
- Full-time
- Customer service
- Banking
1d
Employee Relations & Policy Lead
PIB Group Services Ltd. —Leeds
- £70,000 - £75,000 a year
Quick apply
Area Manager
Leeds City Council —Leeds
- £42,839 - £46,142 a year
- Weekend availability
- Communication skills
- Annual leave
3d
Trade Director
Ali Brothers Trade Services Ltd —Leeds
- £84,000 - £102,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
- Health & wellbeing programme
Quick apply
3d
Head of Education
Linkage Community Trust Ltd —York
- £49,720 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
11d
Learning Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
9d
Specialty - Credit Control Team Leader
Sedgwick —Leeds
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Manager
Whiskey Down —Leeds
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
2 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

leader in training jobs in bramley, wyk

Customer Resolution Team Leader

Store Manager

Customer Services Team Leader

Advice Team Leader

Regional Manager

Team Member

People Services Delivery Partner

Express Deputy Site Manager

111 Health Advisor Wakefield

Built In Quality Leader

Deputy Manager

Customer Representative - Wakefield

Employee Relations & Policy Lead

Area Manager

Trade Director

Head of Education

Learning Manager

Gas Team Leader

Specialty - Credit Control Team Leader

Manager

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