Technical support engineer Work, Jobs in Brampton, Cam (with Salaries)

Field Support Engineer
Xaar —Huntingdon
- Sales
- Engineering
- Bachelor's degree
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- English
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Industrial Technical Support Engineer
Linx —Saint Ives
- Full-time
- Maintenance
- SQL
- Programmable logic controllers
Field Engineer
PCS Business Systems —Kettering
- English
- In-person
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Customer service
- Project management
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Senior Support Engineer
Bango —Cambridge
- SQL
- Scripting
- APIs
- Employee assistance programme
- Employee discount

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Field Support Engineer

Xaar -
Huntingdon

Apply Now

Job details

Qualifications

Sales
Engineering
Bachelor's degree

Full job description

Location: Huntingdon / Cambridge

Department: Customer Support

Level:

About Xaar

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

For more information, visit www.xaar.com.

Xaar Values:

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role

To assist OEM (original equipment manufacturer) customers in developing inkjet equipment integrating Xaar’s technology; technically supporting pre/post sales through application and equipment development, product launch and ongoing product support. The role will involve customer visits to assist with development and to understand application requirements.

Field Application Engineers are Xaar’s primary technical contact with customers and are expected to liaise between customers and Xaar engineering teams, Xaar 3rd-party partners, and, in some cases, ink partners, and to manage and report on activities across all parties. To also support the installation and ongoing service of Xaar’s Versatex range of print embellishment bars, to include troubleshooting, repair and operator training.

Scale

The role involves travel globally, approximately 1 week per month, which could be 50%
Directly responsible for customer satisfaction
Providing support and being mindful of time to market imperatives
Representing Xaar through telephone, Team and onsite activity globally.

Freedom to make decisions

Understand customer requirements and make suitable recommendations from the Xaar product portfolio
Recommend ideas to improve the customer experience
Identify poor or ineffective processes and make recommendations for improvement
Provide feedback on product performance-related information to departments outside of Customer Support
Influence how a customer is charged for various services

Complexity

Understanding complex electromechanical/fluid systems where not everything is a known quantity.
Working on remote customer sites where there will be a need to be resourceful.
Dealing with conflicting priorities

Planning Horizon

Working with customer projects typically 3 months to 1 year
Providing response to technical questions via email or the Xaar customer portal, typically a 1 day response

Key Accountabilities

On a typical day you’ll be expected to:

Assess allocated projects for progress, identify next milestones and work to meet them
Actively seek status from customers regarding project progress / issue status
Report progress / findings / solutions in CRM system (Sales Force)

About You

Knowledge, experience and qualifications

NVQ4+ / HNC / HND / BSc / BEng in an engineering or science-based discipline.
Experience in a customer-facing role in a high-pressure / high-stakes technical environment.
Demonstrate ability to understand and resolve issues with complex electromechanical systems.
Experience with digital inkjet systems is an advantage

Skills & Behaviours

Hands-on technical troubleshooting and problem-solving skills
Resourceful, flexible and able to work on own initiative
Able to communicate clearly and effectively in conversation and in writing
Able to think analytically and apply skills and knowledge in new environments and situations
Being commercially aware, understanding the impact of decisions commercially

Click the ‘Apply for this job’ icon to upload your CV and start your application.

Apply Now

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technical support engineer jobs in brampton, cam

Field Support Engineer