Customer support coordinator Work, Jobs in Brandesburton, Ery (with Salaries)

Customer Management Coordinator- Pipers
PepsiCo —Brigg
- CRM software
- Sales
- Customer service
Customer and Vessel Services Coordinator
DFDS UK & Ireland —Immingham
- £28,000 - £30,000 a year
- Monday to Friday
- Travel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
19h
Facilities Helpdesk Coordinator
Heron Foods —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
- Employee discount
Quick apply

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Customer and Vessel Services Coordinator
DFDS UK & Ireland —Immingham
Working closely with customers, terminal operations, vessel crews, and internal stakeholders, you will manage bookings, monitor vessel schedules, coordinate…
£28,000 - £30,000 a year
Quick apply
19h
Advanced Operations Co-ordinator (AOC)
Siemens Gamesa —Grimsby
Plan and execute material movement between our SOV stores and Onshore stores facility, to align with planned port calls. Raising of purchase orders and payment.
10d

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Customer Management Coordinator- Pipers

PepsiCo -
Brigg

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Job details

Qualifications

CRM software
Sales
Customer service
GCSE
Microsoft Office
Numeracy
Communication skills

Full job description

Overview:

PepsiCo UK is home to some of the world's most loved food and drink products. Making every day favourites like Walkers, Quaker, Doritos, Pipers and Monster Munch, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. PepsiCo products are enjoyed by consumers around the world more than one billion times a day in more than 200 countries and territories. The company generated $91 billion in net revenue in 2023. We pride ourselves on being a great place to work and in 2023 have been awarded the Times Top 50 Employers for Gender Equality (formerly Times Top 50 Employers for Women) for the 18th year in a row and Top Employer for the 12th year in a row.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com

Responsibilities:

Customer Management

To manage and retain a large portfolio of customers, ensuring that customers remain engaged with the Pipers brand and products by building meaningful & effective relationships
To develop relationships with customers ensuring they take advantage of the full range of products available to them
Consciously upsell, both in quantity and third party products to each client, aligned to their needs and ordering patterns in order increase AOV’s and revenues
To fully utilise the sales data and dashboards available to you, to analyse your own portfolio & client by client achievements and inputs
To fully embrace “go to market” strategies by ensuring your customers are fully aware of changes & incentives to help their business grow and to stay committed to Pipers Crisps
To understand if client’s needs change with regards to RTM’s and to always do what is right for the business, ie by servicing the client if they switch to Wholesale, recording this data effectively so we can assess market trends and changes
To follow set procedures for the effective onboarding of all new accounts, ensuring each stage of the process is followed to enable achievement of our new business retention rates

Call cycle Management

Manage and improve account retention on your portfolio, by use of effective call cycles in line with customers ordering patterns and business demands
Revisit and reset call cycles to ensure that the Direct service best suits the customers changing business needs
Continually cleanse your customer data, in order to ensure effective contact can be made with decision makers
Hit daily retention rates, order & revenue expectations and effective call patterns by placing optimum pace and quality to working through your call cycles
To “Act as owners” by embracing if another team member needs help with call cycle management in order to achieve for the overall team

Administration & Credit Control

Utilise the POS range to ensure customers merchandising is right for their outlet and promoting the Pipers brand
To manage accounts from purchasing to payment, liaising with finance to ensure effective credit control procedures are in operation
Collect outstanding balances before processing new orders by advising customers of the data

Customer Service

To liaise with the Warehouse, Van Sales, Production & Logistics to ensure customer expectations are met
To keep errors and complaints to a minimum by ensuring that all aspects of customer service management are achieved on each call
To follow the Trade complaints procedure effectively, in order to minimise impact on customers in the event of an error
To liaise with other 3rd party suppliers, such as APC and Cartwright logistics to determine correct delivery for non
Pipers van customers
To provide regular feedback to your line manager on performance and consumer trends.
Communicate issues, concerns, areas to address in the everyday back to the Telesales Manager.

Personal development

To fully utilise the sales data and dashboards available, to self analyse your performance to KPI’s and objectives
To fully embrace our learning and development culture by taking advantage of the Pepsico learning tools and to act upon training, coaching and development opportunities given to you

Qualifications:

GCSE level education
Ideally 1 years’ sales and customer service experience
Ability to use CRM systems and Microsoft office applications effectively
Good numeracy skills
Excellent communication skills
Planning and organising
Accuracy
Ability to work to deadlines and achieve targets
Self-motivated and good time management
Ability to maintain a high pace with a quality approach

Salary & Benefits:

competetive salary + comission
Flexible benefits package (25 days holiday + bank holiday’s with the option to buy/sell 5 more, income protection, life assurance.)

Opportunities:

We are committed to learning and development opportunities in order to create a culture of lifelong learning.

We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.

Apply Now

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customer support coordinator jobs in brandesburton, ery

Customer Management Coordinator- Pipers

Customer and Vessel Services Coordinator

Facilities Helpdesk Coordinator

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