delivery analyst Work, Jobs in brandon, war (with Salaries)

Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
Campaign and Delivery Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
7h
Marcus by Goldman Sachs, Delivery Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
CDD Data Delivery Analyst
Worldpay (UK) Limited —Birmingham
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme

More jobs to discover

Find similar jobs that you might be interested in.

Campaign and Delivery Analyst
BNP Paribas —Solihull
Competitive salary and comprehensive package, contributory pension, and health cash plan. Deliver marketing campaign selections and reporting across digital,…
7h
ICT Support Analyst - Birmingham
Nacro —Birmingham
This role offers a starting salary within Nacro’s pay structure of £31,982 Entry with expected progression to £32,782 Established within the first year, subject…
£31,982 - £32,782 a year
2d

I want to receive the latest job alerts for delivery analyst in brandon, war

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

delivery analyst jobs near brandon, war

Service Delivery Analyst

Swanton Care and Community -
Coventry

Apply Now

Job details

Permanent
£30,000 - £35,000 a year

Qualifications

ITIL Certification
Driving Licence
Computer Science
Continuous improvement
ITIL
Communication skills

Full job description

About The Role

Job Title: Service Delivery Analyst

Location: Remote

Reports to: Service Delivery Manager

Department: Digital Services

Role Purpose

The Digital Service Delivery Analyst plays a key role in ensuring the successful delivery, optimisation, and support of digital services across the organisation. This position focuses on monitoring the service management portal, managing incidents and requests, and driving continuous improvement to enhance user experience and operational efficiency.

Driving licence desirable as there may be infrequent requirement to travel

Key Responsibilities

Service Monitoring & Performance

Track and analyse digital service ticket performance against agreed SLAs and KPIs.

Identify trends, issues, and opportunities for improvement.

Incident & Problem Management

Act as a point of contact for digital service issues, ensuring timely resolution.

Collaborate with technical teams to diagnose root causes and implement fixes.

Change & Release Support

Assist in planning and coordinating digital service changes and releases.

Ensure changes are documented and communicated effectively.

User Support & Engagement

Provide guidance and support to end-users on digital tools and platforms.

Gather feedback to inform service enhancements.

Continuous Improvement

Contribute to service improvement plans and digital transformation initiatives.

Maintain documentation, knowledge bases, and process workflows.

Skills & Experience

Understanding of ITIL principles and service management frameworks.

Experience with digital platforms, cloud services, and enterprise applications.

Excellent analytical and problem-solving skills.

Strong communication and stakeholder management abilities.

Familiarity with service monitoring tools and reporting dashboards.

Qualifications

Degree in IT, Computer Science, or related field (or equivalent experience).

ITIL Foundation certification (preferred).

Experience in a service delivery or support role within a digital/IT environment.

Key Attributes

Customer-focused mindset with a passion for improving digital experiences.

Ability to work collaboratively across teams and adapt to changing priorities.

Proactive approach to identifying and resolving issues

Task-driven, with the ability to prioritise effectively and manage multiple service requests in a fast-paced environment.

Working Hours

Full-time, 40 hours a week

The job is based from home, however there may be the infrequent requirement to travel.

Salary

Annual Salary, £30,000 to £35,000 based on experience.

Apply Now

Refine Your Search

delivery analyst jobs in brandon, war

Service Delivery Analyst

Campaign and Delivery Analyst

Marcus by Goldman Sachs, Delivery Team Leader, Analyst, Birmingham

CDD Data Delivery Analyst

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

More jobs to discover

I want to receive the latest job alerts for delivery analyst in brandon, war

Explore jobs in more locations

About The Role

Jobseeker tools

Employer Tools

Browse

Stay Connected