E commerce specialist Work, Jobs in Brandon, War (with Salaries)

Customer Service & Logistics Support Specialist
J&T EXPRESS —Lutterworth
- £33,000 a year
- Full-time
- Salesforce
- Analysis skills
- Warehouse experience
- Free parking
- Sick pay
Quick apply
6d
IT Service Delivery Specialist
The Watches of Switzerland Group —Leicester
- Management
- Organisational skills
- IT
- Employee assistance programme
13d
Watch Technician
The Watches of Switzerland Group —Leicester
- Organisational skills
- Communication skills
- Employee assistance programme
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
Client Executive
The Watches of Switzerland Group —Leicester
- In-person
- Communication skills
- Employee assistance programme
Loss Prevention & Compliance Auditor
The Watches of Switzerland Group —Leicester
- Travel
- In-person
- Communication skills
- Employee assistance programme
Paid Media & SEO Specialist
Insight Consultancy —Leicester
- From £25,000 a year
- Part-time
- Hybrid work
- Management
- Analysis skills
- Work from home
- Employee discount
Quick apply
9h
Head of Marketing — Memorials Direct
Customised For You Ltd —Minworth
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
Quick apply
10d
Senior Martech Manager
eonnext —Coventry
- Full-time
- Hybrid work
- No degree
- APIs
- Communication skills
- Annual leave
Assistant Buyer
The Watches of Switzerland Group —Leicester
- Presentation skills
- In-person
- Communication skills
- Employee assistance programme
Client Experience Advisor
The Watches of Switzerland Group —Leicester
- IT
- In-person
- Communication skills
- Employee assistance programme
Buyer
NEXT —Leicester
- Full-time
- Analysis skills
- Travel
- Communication skills
- Free parking
- Employee discount
Sales Consultant
The Watches of Switzerland Group —Birmingham
- Sales
- English
- Employee assistance programme
10d
Retail Operations Coordinator
The Watches of Switzerland Group —Leicester
- Sales
- IT
- In-person
- Employee assistance programme
Paid Media Manager
Kubix Media —Birmingham
- Full-time
- APIs
- In-person
Quick apply
3d
Watch Maker
The Watches of Switzerland Group —Leicester
- Communication skills
- Employee assistance programme
SAP Business Partner
The Watches of Switzerland Group —Leicester
- In-person
- Employee assistance programme
Jewellery Assistant Buyer
The Watches of Switzerland Group —Leicester
- Presentation skills
- In-person
- Communication skills
- Employee assistance programme
Assistant Merchandiser
The Watches of Switzerland Group —Leicester
- Full-time
- Microsoft Excel
- Merchandising
- Organisational skills
- Employee assistance programme
Finance Manager
The Watches of Switzerland Group —Leicester
- In-person
- Banking
- Employee assistance programme

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Customer Service & Logistics Support Specialist

J&T EXPRESS -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£33,000 a year
6 days ago

Benefits

Free parking
Canteen
Sick pay

Qualifications

Salesforce
Logistics
Analysis skills
Warehouse experience
Financial services
Chinese

Full job description

Job Overview
We are seeking a dedicated Customer Service & Logistics Support Specialist to join our dynamic team. This role offers an exciting opportunity to contribute to the optimisation of supply chain operations, ensuring seamless coordination between various departments and external partners. The successful candidate will play a vital part in managing logistics processes, supporting warehouse activities, and delivering exceptional customer service. This paid position is ideal for individuals with a keen interest in logistics, supply chain management, and process improvement within a fast-paced environment.

Responsibilities

1. Customer Inquiry Management

Handle customer inquiries through phone, WeChat, and online service ticket platforms.
Provide real‑time shipment status updates by checking tracking, transit, delivery, and signature information.
Offer guidance on shipping requirements, including prohibited items, packaging standards, fee calculation, and delivery time options.

2. Shipment Exception Handling

Follow up on delayed, misrouted, undelivered, or returned shipments.
Coordinate with local stations, couriers, and transit hubs to resolve issues promptly.
Maintain exception case logs and ensure timely resolution with customer follow‑up.
Monitor special shipments such as perishables, fragile items, and oversized parcels.

3. Complaint & Claims Processing

Handle complaints related to lost, damaged, missing items, or service issues under the “first‑contact responsibility” principle.
Collect required claim documents (photos, value proof), calculate compensation, and submit claims for approval.
Communicate claim progress and payout timelines to customers.
Manage customer emotions and prevent escalation to regulatory or platform complaints.

4. Order & Back‑Office Administration

Assist customers with order creation, address modification, cancellation, and pickup appointments.
Record and organize daily exception logs, complaint reports, and claim summaries; archive documents regularly.
Verify COD (Cash on Delivery) and freight‑collect account discrepancies.

5. Internal & External Coordination

Collaborate with internal teams including stations, sorting centers, transportation, and couriers to execute operational instructions.
Communicate with e‑commerce merchants and individual customers; conduct regular follow‑ups and collect service feedback.
Report recurring issues and support optimization of delivery processes and operational standards.

6. Data Reporting & Additional Tasks

Compile daily statistics on inquiry volume, exception cases, complaints, and claims;
prepare daily and weekly reports.
Complete tasks assigned by supervisors, including customer callbacks, campaign notifications, and ad‑hoc service tickets.

Preferred Experience

Warehouse, logistics, courier, or parcel handling experience
Ability to speak Chinese would be advantageous, though not essential.

What We Offer

Full training provided
Modern warehouse facilities

Pay: £33,000.00 per year

Benefits:

Canteen
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

e commerce specialist jobs in brandon, war

Customer Service & Logistics Support Specialist

IT Service Delivery Specialist

Watch Technician

IT Service Desk Specialist

Client Executive

Loss Prevention & Compliance Auditor

Paid Media & SEO Specialist

Head of Marketing — Memorials Direct

Senior Martech Manager

Assistant Buyer

Client Experience Advisor

Buyer

Sales Consultant

Retail Operations Coordinator

Paid Media Manager

Watch Maker

SAP Business Partner

Jewellery Assistant Buyer

Assistant Merchandiser

Finance Manager

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