We are actively building diverse teams and welcome applications from everyone.
Role: Sales Operations Manager
Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 70-80k plus bonus and large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose: Drive efficiency, scalability, and performance across the SCC Digital sales organization. This role will partner closely with Sales, Marketing, Finance, and Leadership to optimize processes, improve forecasting accuracy, and enable data-driven decision-making.
The ideal candidate combines strong commercial acumen with operational rigor and has a track record of building scalable systems, improving pipeline visibility, and empowering sales teams to exceed targets.
Key responsibilities:
Sales Strategy & Planning: Partner with Senior Leadership to define and execute sales strategy aligned with growth objectives. Lead annual and quarterly sales planning, including territory design, account planning, quota setting, and capacity modelling.
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- Forecasting & Performance Management: Own the sales forecasting process, ensuring accuracy, consistency and transparency. Maintain dashboards and reporting frameworks to track pipeline health and performance. Analyse sales data to identify trends, risks and opportunities for growth.
- Structured Hunting: Drive intelligent customer targeting plans for sales by mapping our Ideal Customer Profile data to other market intelligence to identify top customers for sales to target.
- Process Optimisation: Design, Implement and continuously improve sales processes and workflows. Identify bottlenecks in the sales funnel and drive initiatives to increase conversion and velocity. Establish best practice across the sales lifecycle.
- Tools & Systems: Own the sales tech stack (e.g., CRM & Prospecting tools). Liaise with central functions to support ongoing development to support our needs. Ensure data integrity, system adoption, and process compliance.
- Cross Functional Collaboration: Work closely with Marketing on lead generation, handoff processes and campaign performance. Partner with Finance on revenue planning, budgeting and Compensation Models.
Compensation & Incentives: Design & Manage compensation plans that drive desired behaviours. Ensure accurate bookings, commission calculations and timely payouts. Analyse effectiveness of incentive structures and recommend improvements.
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Skills and experience:
- Proven experience supporting high-growth sales organisations
- Strong background in forecasting, analytics, and sales process optimisation
- Advanced analytical and problem-solving skills
- Strong proficiency with CRM systems (e.g., Salesforce) and data tools (e.g., Excel, SQL, BI plat-forms)
- Excellent stakeholder management and communication skills
Ability to translate data into actionable insights
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SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
